Customer Service Rep(01560) - 9511 Lackland Rd

About the role

Join our dynamic team at 9511 Lackland Rd in Overland, United States, as a Customer Service Representative! We're seeking enthusiastic, detail-oriented individuals who are passionate about delivering exceptional customer experiences. In this role, you'll be the friendly face and voice of our organization, ensuring every customer interaction leaves a positive impression. We value collaborative team members who thrive in a fast-paced environment while maintaining efficiency and organization.

• Answer incoming phone calls and take customer orders accurately and professionally while maintaining a warm, approachable demeanor
• Process transactions using our point-of-sale system with precision and efficiency
• Handle cash transactions accurately, demonstrating strong basic math skills and attention to detail
• Provide outstanding customer service by addressing inquiries, resolving concerns, and ensuring customer satisfaction
• Prepare menu items according to company standards and quality specifications
• Maintain a clean, organized, and welcoming work environment throughout your shift
• Collaborate effectively with team members to ensure smooth operations during peak periods
• Lift and move items weighing up to 25 lbs. as needed during daily operations
• Demonstrate flexibility by adapting to changing priorities and supporting team needs
• Contribute to a positive, inclusive workplace culture through supportive and empathetic interactions

Qualifications & Requirements

• Excellent verbal and written communication skills with a friendly, approachable demeanor
• Strong ability to follow directions, adhere to company policies, and maintain reliability
• Proven customer service mindset with genuine empathy and commitment to customer satisfaction
• Basic math skills for accurate cash handling and transaction processing
• Physical capability to stand for extended periods and lift up to 25 lbs. regularly
• Positive attitude, team player mentality, and willingness to collaborate with colleagues
• Ability to multitask effectively and thrive in a fast-paced, dynamic environment
• Problem-solving skills and patience when handling challenging customer situations
• Proficiency or willingness to learn point-of-sale (POS) systems and cash handling procedures
• Flexibility to work various shifts, including weekends and holidays as needed
• Organizational skills and attention to detail in all tasks and interactions
• Previous experience in customer service, food service, or related fields is preferred but not required
• Must be able to pass a criminal background check
• Commitment to maintaining a professional appearance and inclusive workplace environment

Additional Information

All your information will be kept confidential according to EEO guidelines.