Customer Service Rep(01587) - 7018 Pershing Rd

About the role

Join our dynamic team at our St Louis location on Pershing Rd as a Customer Service Representative! We're seeking an enthusiastic and customer-focused professional who thrives in a fast-paced environment and is committed to delivering exceptional service. In this role, you'll be the frontline of our organization, ensuring every customer interaction reflects our commitment to excellence and satisfaction.

• Answer incoming phone calls and take customer orders accurately and efficiently while maintaining a friendly and professional demeanor
• Process cash and credit card transactions with precision, ensuring all payments are handled securely and records are maintained accurately
• Provide outstanding customer service by addressing inquiries, resolving issues promptly, and exceeding customer expectations
• Collaborate with team members to ensure smooth operations during peak periods and support colleagues in achieving team goals
• Maintain a clean, organized, and welcoming work environment that reflects our brand standards
• Operate ordering systems and point-of-sale technology with proficiency and attention to detail
• Assist with various in-store tasks as needed, demonstrating flexibility and a willingness to support the team
• Handle customer complaints with empathy and professionalism, working toward mutually beneficial resolutions
• Lift and move items weighing up to 25 lbs regularly throughout your shift
• Contribute to a positive, inclusive workplace culture through collaborative teamwork and transparent communication

Qualifications & Requirements

• Excellent customer service skills with a genuine, friendly, and positive attitude
• Strong verbal and written communication abilities
• Proven ability to multitask and work efficiently in a fast-paced, dynamic environment
• Basic math skills for handling cash transactions and processing payments
• Physical stamina to stand for extended periods and lift up to 25 lbs regularly
• Team player mentality with a collaborative approach and willingness to support colleagues
• Strong attention to detail and ability to follow directions accurately
• Basic computer skills and proficiency with point-of-sale systems and ordering platforms
• Problem-solving skills and ability to handle challenging situations with patience and resilience
• Conflict resolution abilities and empathetic approach to customer interactions
• Flexibility to work various shifts, including weekends and holidays as scheduled
• High school diploma or equivalent (preferred)
• Previous customer service experience (preferred)
• Food handling experience or willingness to learn proper techniques (preferred)

Additional Information

All your information will be kept confidential according to EEO guidelines.