Customer Service Rep(01616) - 12501 Natural Bridge

About the role

Domino's Pizza in Bridgeton, United States, is seeking an enthusiastic and customer-focused Customer Service Representative to join our dynamic team. In this role, you'll be the friendly face and voice of our organization, delivering exceptional service to every customer interaction. As a vital member of our team, you'll ensure customer satisfaction while maintaining our reputation for excellence and operational efficiency.

• Answer incoming phone calls and take customer orders accurately and efficiently while maintaining professional phone etiquette
• Process cash and credit card transactions with precision and attention to detail
• Provide exceptional customer service by addressing inquiries, resolving issues promptly, and responding to customer concerns with empathy
• Prepare and make pizzas according to company standards and customer specifications
• Maintain a clean, organized, and welcoming work environment that reflects our commitment to quality
• Collaborate with team members to ensure smooth operations during busy periods and support colleagues as needed
• Multitask effectively in a fast-paced environment while prioritizing customer satisfaction
• Assist with various cleaning and organizational tasks to maintain operational standards
• Handle and lift items weighing up to 25 lbs as part of regular duties

Qualifications & Requirements

• Excellent communication skills with the ability to interact professionally and courteously with customers and team members
• Strong attention to detail and ability to follow directions accurately
• Exceptional listening skills and empathetic approach to customer interactions
• Solid problem-solving abilities and resilience when handling challenging situations
• Basic math skills for handling cash transactions and processing payments
• Proven ability to work efficiently and remain organized in a fast-paced environment
• Positive attitude, friendly demeanor, and genuine enthusiasm for customer service
• Team-oriented mindset with a collaborative spirit and willingness to support colleagues
• Flexibility to work various shifts, including evenings, weekends, and holidays as needed
• Ability to stand for extended periods and lift up to 25 lbs regularly
• Strong time management and multitasking capabilities
• Reliability, punctuality, and professional work ethic
• Previous customer service experience is preferred but not required
• Must be able to pass a pre-employment drug test and criminal background check