Customer Service Rep(02935) - 9785 Hayden Dr.

About the role

We are seeking a friendly and efficient Customer Service Representative to join our team at our Mascoutah, United States location. As the first point of contact for our customers, you will play a crucial role in ensuring customer satisfaction and maintaining our reputation for excellent service.

• Answer incoming phone calls promptly and professionally
• Take accurate food orders and input them into our ordering system
• Process cash and card transactions efficiently
• Provide exceptional customer service, addressing inquiries and resolving issues
• Assist in pizza preparation as needed
• Maintain a clean and organized work environment
• Collaborate with team members to ensure timely order fulfillment
• Handle multiple tasks simultaneously during busy periods
• Lift and move items weighing up to 25 lbs.
• Adhere to all company policies and food safety regulations

Qualifications & Requirements

• Excellent phone communication and customer service skills
• Ability to take accurate orders and handle cash transactions
• Basic computer skills and familiarity with point-of-sale systems
• Strong multitasking abilities and efficiency in a fast-paced environment
• Flexibility to work various shifts, including weekends and holidays
• Physical ability to stand for extended periods and lift up to 25 lbs.
• Positive attitude and team-oriented mindset
• Attention to detail and ability to follow directions precisely
• Stress management skills and ability to remain calm under pressure
• Food handling certification (preferred, or willingness to obtain)
• High school diploma or equivalent (preferred)
• Previous customer service experience is a plus, but not required

Additional Information

All your information will be kept confidential according to EEO guidelines.