Customer Service Rep(05960) - 17145 W Wortham Rd

Internal Job Description

Customer Service Representative (CSR)

Customer Delight Pizza, LLC

Position Summary

Our Customer Service Representatives are the heartbeat of the store. CSRs help create delight in every interaction - from making delicious products to greeting our guests with energy, accuracy, and care. This role supports store operations by serving customers, preparing high-quality items, and keeping the store clean, safe, and ready for business.

Key Responsibilities

Deliver Delight Through Service

• Greet every guest with warmth, confidence, and a smile.
• Take accurate phone, walk-in, and online orders with a friendly, upbeat tone.
• Communicate clearly with customers and teammates.
• Resolve basic concerns and ensure each guest leaves feeling valued.

Create Products That Delight

• Prepare pizzas, sides, and menu items following portioning and quality standards.
• Maintain food safety, sanitation, and proper prep procedures.
• Stay focused and quick during rush times.

Keep the Store Ready for Delight

• Complete housekeeping tasks including wiping surfaces, sweeping/mopping, dishes, and trash.
• Maintain a clean, organized workstation and guest area.
• Assist with stocking and product rotation.

Support the Team

• Work with a "we before me" mindset.
• Follow all policies, procedures, and safety guidelines.
• Jump in where needed to keep the shift running smoothly.

Qualifications

• Friendly, positive communicator.
• Comfortable moving quickly in a fast-paced environment.
• Able to stand, walk, bend, and lift up to 25 lbs.
• Meets all company and state employment requirements.

Work Environment

A fast-moving, team-driven space where we talk to customers, make products, and keep the store clean and ready.

We are committed to

• Exceptional service rooted in kindness, accuracy, and speed
• Quality products made with pride and consistency
• A clean, safe, and professional workplace
• Growth opportunities
• A culture of teamwork, communication, and respect

When you join Customer Delight Pizza, LLC, you join a team that works hard, cares deeply, and takes pride in doing things right. We don't just make pizza - we make delight.