Customer Service Rep (08216) 26680 Morgan Cemetery Rd

About the role

We are seeking a friendly and supportive Customer Service Representative to join our team in Cleveland, United States. As the first point of contact for our valued customers, you will play a crucial role in ensuring their satisfaction and maintaining our company's reputation for excellent service.

• Answer incoming customer calls, emails, and chat messages promptly and professionally
• Provide accurate information about our products and services
• Resolve customer complaints and issues with empathy and efficiency
• Process orders, refunds, and exchanges according to company policies
• Maintain detailed records of customer interactions and transactions
• Collaborate with other departments to ensure customer satisfaction
• Identify and escalate complex issues to appropriate team members when necessary
• Stay updated on company policies, products, and services to provide accurate information
• Participate in ongoing training and development programs to enhance customer service skills

Qualifications & Requirements

• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Patience and empathy when dealing with challenging customer situations
• Proficiency in using computer systems and software relevant to customer service
• Ability to multitask and manage time effectively in a fast-paced environment
• High school diploma or equivalent
• Previous customer service experience preferred
• Ability to remain calm and professional under pressure
• Flexible schedule, as weekend and evening shifts may be required

Additional Information

• At Domino's, we are a brand of honesty, transparency and accountability and we want exceptional people like you to join our team!
• We have continued to prove we "Put our People First" by making sure our work environment is safe and provides stability for you as a team member.
• The brand continues to deliver the "Power of Possible" to local Domino's store owners, 90% of which started as delivery drivers and pizza makers in our stores!