Customer Service Rep

Job Duties

• Take the customers order in a positive manner, answering any questions they might have.
• Use suggestive selling techniques with every call.
• Answer the phone on the first ring and avoid putting customers on hold.
• Complete the order in a timely manner making sure the order is neat and accurate.
• Must keep the phone and customer area clean at all times.

• Repeat every order back to the customer and make them aware of the approximate time of delivery.
• Say thank you to every customer, and tell the time of the order.
• Handle all carry-out customers with the same customer service.
• Assist in making pizzas whenever possible, keep the makeline and soda coolers stocked and supplies available to help complete production.

• Take payments from the carry-out customers if requested to do so by the manager in charge.
• Maintain the image standards set forth by the company.
• Assist the safe delivery specialist in any way possible in the cleanliness and maintenance of the store.
• May be asked to assist in folding boxes, and box topping boxes.

Equipment, Tools, and Materials Utilized: Food Preparation Equipment, Cleaning:

EQUIPMENT AND SUPPLIES, BOXES AND PHONES.

Physical Requirements

Lifting: Occasional

Weight: Most under 5 lbs. Occasionally up to 35 lbs.

Carrying: Occasional

• Sitting: Occasional
• Seat: if on break
• Standing: Constant
• Surface: Tile
• Walking: Frequent
• Surface: Tile
• DISTANCE: WITHIN STORE
• Reaching: Occasional
• Level: Floor to 6 or 7 feet
• Twisting: Occasional May twist at waist or turn entire body
• Bending: Occasional May bend at waist or turn entire body
• Squatting: Occasional May squat or bend to reach floor
• Climbing: None
• Pushing / pulling: Occasional Mop bucket and dough trays on dollies
• Foot controls: None
• Driving: None

Modifications possible: May be requested to assist in lifting or carrying any heavy items.

Additional Information

All your information will be kept confidential according to EEO guidelines.