Customer Service Rep

About the role

Claritas Rx is seeking a friendly, organized, and customer-focused Customer Service Representative to support patients and healthcare partners with inquiries, information requests, and general assistance. The ideal candidate should have strong communication skills, a helpful attitude, and the ability to handle information accurately and professionally.

Responsibilities

• Respond to customer inquiries and provide helpful information.
• Assist patients and healthcare partners with questions and requests.
• Update customer records and maintain accurate information.
• Help resolve basic issues and direct complex concerns to the appropriate department.
• Maintain confidentiality when handling sensitive information.
• Work with team members to ensure quality customer support.

Qualifications

• Good written and verbal communication skills.
• Basic computer skills and attention to detail.
• Strong organizational and problem-solving abilities.
• Ability to work independently and as part of a team.
• Previous customer service experience is an advantage but not required.

Additional Information

The benefits offered include health, dental, life, and AD&D insurance, as well as employee wellness and 401k plans. Additionally, all holidays are paid, and employees enjoy generous company discounts. We also provide opportunities for growth and development through our tuition reimbursement program, allowing you to acquire new skills or enhance your existing ones. Furthermore, we offer a comprehensive in-house training program, an employee assistance program, a relocation allowance (for select positions), and a sign-on bonus of $200.