Customer Service Rep/Expediter (06247) - 6545 Gunpark Dr

About the role

We are seeking a friendly and efficient Customer Service Rep/Expediter to join our team at our Boulder, Colorado location. In this role, you will be the primary point of contact for our valued customers, providing exceptional service while also managing the expediting process to ensure timely delivery of products and services.

• Respond to customer inquiries via phone, email, and in-person with a friendly and supportive demeanor
• Process customer orders accurately and efficiently, ensuring all details are correctly captured
• Expedite orders
• Collaborate to resolve customer issues and expedite solutions
• Provide proactive updates to customers regarding their orders and any potential delays
• Identify opportunities to upsell or cross-sell products and services when appropriate
• Contribute to the continuous improvement of customer service processes and procedures

Qualifications & Requirements

• 1-2 years of customer service experience preferred
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Proficiency in basic computer applications and typing
• Ability to multitask and manage time effectively in a fast-paced environment
• Knowledge of expediting processes is beneficial
• Empathetic and patient demeanor when dealing with customer concerns
• Ability to work well in a team-oriented environment
• Flexibility to adapt to changing priorities and customer needs

Additional Information

All your information will be kept confidential according to EEO guidelines.