Customer Service Representative

About the role

We are seeking a highly motivated Customer Service Representative to join our team in Austin, TX. In this role, you will be the primary point of contact for customers, ensuring they receive effective, timely, and accurate assistance. You will support clients across various inquiries, maintain positive relationships, and uphold Sharpcontra's standard of exceptional service.

Responsibilities

• Provide clear, professional, and courteous customer support via phone and email.
• Assist customers with inquiries, product information, and service-related questions.
• Resolve customer concerns efficiently while maintaining a positive experience.
• Document interactions and follow internal processes accurately.
• Collaborate with internal teams to ensure smooth communication and issue resolution.
• Maintain a high level of product and service knowledge to better assist customers.

Qualifications

• Strong communication and interpersonal skills.
• Ability to handle multiple tasks with attention to detail and professionalism.
• Problem-solving mindset with a customer-first approach.
• Ability to work both independently and collaboratively.
• Strong organizational and time-management skills.
• Proficiency in basic computer and office software.

Additional Information: Benefits

• Competitive salary: $52,000 - $56,000 per year.
• Opportunities for professional growth and development.
• Supportive and collaborative work environment.
• Comprehensive training and continuous skill-building.
• Stable, full-time position with long-term career potential.