Customer Service Representative

About the role

We are seeking a friendly, reliable, and customer-focused Customer Service Representative (CSR) to join our team. This role is responsible for assisting customers, resolving inquiries, and ensuring a high level of customer satisfaction.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner
• Provide accurate information about products, services, and company policies
• Assist customers with orders, returns, and account-related questions
• Troubleshoot and resolve customer issues efficiently and effectively
• Maintain detailed and accurate records of customer interactions
• Escalate complex issues to the appropriate department when necessary
• Follow up with customers to ensure satisfaction and issue resolution

Qualifications

• High school diploma or equivalent (required); Associate's or Bachelor's degree preferred
• Previous experience in customer service or a related field is a plus
• Strong communication and interpersonal skills
• Basic computer skills and ability to learn new systems quickly
• Ability to multitask and manage a high volume of inquiries

Additional Information

• Benefits
• Competitive hourly pay based on experience.
• Opportunities for career growth and advancement.
• Hands-on experience in office administration and operations.
• Supportive and team-oriented work environment.