Customer Service Representative

About the role

We are seeking a Customer Service Representative to join our growing team in Santa Ana, CA. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping others, and takes pride in providing excellent service. As a key point of contact for our customers, you'll play an essential role in ensuring satisfaction and resolving inquiries with professionalism and care.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and internal ticketing systems
• Handle orders, product questions, billing issues, and delivery concerns with accuracy and empathy
• Record customer interactions and resolutions in our CRM system
• Collaborate with the warehouse and logistics team to ensure timely order fulfillment
• Identify recurring issues and provide feedback to help improve processes
• Maintain a calm and positive attitude when dealing with difficult or high-pressure situations
• Ensure each customer receives a consistent, high-quality support experience

Qualifications

• High school diploma or equivalent; associate's or bachelor's degree preferred
• Minimum 1 year of experience in a customer service role
• Strong verbal and written communication skills
• Excellent problem-solving abilities and attention to detail
• Familiarity with CRM software and customer service tools
• Ability to multitask and prioritize in a dynamic environment
• Professional, patient, and team-oriented attitude

Additional Information: Benefits

• Competitive salary ($50,000 - $55,000/year)
• Opportunities for career growth and advancement
• Comprehensive training and onboarding
• Paid time off and holidays
• Health, dental, and vision insurance
• Supportive team environment and a meaningful company mission