Customer Service Representative

About the role

Strive Global is seeking a motivated Customer Service Representative to join our Cleveland team. In this role, you will serve as a key point of contact for customers, providing outstanding support, answering inquiries, resolving concerns, and ensuring every interaction reflects our commitment to excellence. This position is ideal for individuals who enjoy working with people and are eager to build a rewarding career in customer service.

Responsibilities

• Deliver exceptional customer service in a professional and friendly manner.
• Respond to customer inquiries and provide accurate product or service information.
• Resolve customer concerns efficiently while maintaining a positive experience.
• Build and maintain strong customer relationships through excellent communication.
• Process customer requests and maintain accurate records.
• Collaborate with internal departments to ensure timely issue resolution.
• Stay informed about company products, services, and procedures.
• Contribute to achieving team and organizational performance goals.

Qualifications & Requirements

• Strong verbal and written communication skills.
• Excellent interpersonal and relationship-building abilities.
• Positive attitude with a customer-first mindset.
• Strong organizational and multitasking skills.
• Problem-solving and critical-thinking abilities.
• Ability to work effectively both independently and as part of a team.
• Professional demeanor and attention to detail.
• Willingness to learn and grow within a dynamic organization.

Additional Information

• Competitive annual salary: $35,000 - $39,000
• Career growth and advancement opportunities.
• Ongoing training and professional development.
• Supportive and collaborative team environment.
• Opportunity to develop valuable customer service, communication, and leadership skills.
• Stable, full-time employment with long-term career potential.