Customer Service Representative

About the role

• Provide exceptional customer service by responding to customer inquiries, resolving issues, and ensuring a positive customer experience.
• Receive, process, enter, and track Return Merchandise Authorization (RMA) requests for equipment returns.
• Serve as a primary point of contact for customers, ensuring timely follow-up and resolution of customer issues.
• Collaborate with internal departments, including Sales, Technical Support, and Operations, to address customer requests and concerns.
• Communicate order, return, warranty, and service updates to customers through phone and email.
• Provide information and recommendations regarding hardware warranty options to customers and internal sales teams.
• Prepare and communicate pricing for hardware warranty services.
• Assist with special projects and process improvement initiatives as assigned.
• Perform other duties as assigned by management.

Requirements

• Associate's or Bachelor's degree in Business Administration, Supply Chain Management, or a related field preferred.
• 2–5 years of customer service experience, preferably in the technology, electronics, semiconductor, or manufacturing industry.
• Experience supporting large enterprise customers is highly desirable.
• Familiarity with ERP systems such as SAP, Oracle, or equivalent.
• Strong Microsoft Office skills, particularly Excel and Outlook.
• Experience with purchase orders, order processing, inventory coordination, and shipment tracking.
• Ability to manage multiple customer requests and competing priorities effectively.

Required Skills and Competencies

• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Exceptional attention to detail and accuracy.
• Strong problem-solving and analytical skills.
• Ability to work independently and take initiative.
• Strong sense of urgency and accountability.
• Demonstrated ability to follow through on assignments and close outstanding items.
• Ability to work collaboratively across multiple departments.
• Professional demeanor when communicating with high-profile customers.
• Ability to work effectively in a fast-paced, deadline-driven environment.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Flexible spending account
• Commuter benefits
• Disability insurance

• We also have a perfect location for all types of commuters: AMAX is located right between I-680 and I-880.
• Warm Springs/South Fremont BART station and bus stops are within a 10-minute walking distance.
• 5 grocery stores, 6+ coffee/tea places, and numerous restaurants within 1 mile.
• Feel free to try the delicious fusions or grab your daily groceries after work!

Join Us

Become part of a diverse and inclusive team that values your technical expertise and innovative thinking. Together, we’ll push the boundaries of what’s possible in the hardware industry.