Customer Service Representative

About the role

• Customer Service Representative (CSR) - Veterinary Hospital
• Highland Animal Hospital - Fayetteville, NC
• Location: 981 S. McPherson Church Road, Fayetteville, NC 28303

Highland Animal Hospital is seeking an experienced Customer Service Representative (CSR) to join our fast-paced, team-oriented veterinary practice. We operate on a walk-in basis, so the ideal candidate must be comfortable working in a busy environment while maintaining excellent customer service.

Schedule: Monday - Friday, 8:30 AM - 5:30 PM

(1-hour meal break)

Key Responsibilities

• Answering and managing a multi-line phone system
• Checking in clients and their pets efficiently
• Processing client billing and payments after services
• Scheduling surgeries and boarding appointments
• Handling medication refill requests and processing prescriptions
• Providing excellent customer service to clients and patients
• Supporting the veterinary team with daily front desk operations

Requirements

• Minimum 2+ years of veterinary customer service experience (required)
• Ability to multitask in a fast-paced environment
• Strong communication and organizational skills
• Team-oriented with a positive attitude
• Must work well with others
• Reliable transportation required
• EzyVet Pims experience is preferred but not required

Benefits

• Paid Time Off (PTO)
• Paid Holidays
• Scrub allowance
• 401(k)
• Employee discount for personal pets

• If you are dependable, motivated, and thrive in a busy veterinary setting, we encourage you to apply!
• At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here's what you can expect when you join our team

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

• Please note: Any Benefits listed above apply to full-time employees.
• At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.