Customer Service Representative

About the role

• Answer phones, gather information about client concerns, and relay information promptly to the medical team.
• Greet clients, register patients, and maintain accurate client and patient information
• Learn to recognize signs of critical versus noncritical emergencies using hospital training and protocols, and immediately alert medical staff when a patient needs attention.
• Monitor the lobby and notify the medical team of changes in a patient's condition.
• Support upset or worried clients with patience, empathy, and professionalism
• Request, email, print, and organize medical records.
• Communicate patient arrivals, client questions, and updates to doctors and staff.
• Clean and disinfect exam rooms between patients and maintain a clean, organized lobby and reception area
• Process payments, explain hospital procedures, and assist with other front desk duties as needed.

Qualifications

• Strong customer service, communication, organization, and teamwork skills; attention to detail; and the ability to work in a fast-paced emergency environment. Veterinary Reception experience is required..
• At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here's what you can expect when you join our team

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

• Please note: Any Benefits listed above apply to full-time employees.
• At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.