Customer Service Representative

CSR Responsibilities

Client Communication and Scheduling

• Prioritize and manage appointments across multiple platforms (phone, apps, online portals)
• Conduct outbound calls to re-engage lapsed clients, remind clients of upcoming appointments, and encourage compliance with their pets' care
• Use digital tools like two-way messaging, email, and client apps for effective client communication
• Provide empathetic, professional support in all client interactions, including emergencies

Front Desk Operations

• Triage a multi-line phone system to manage client inquiries, schedule appointments, and process refills
• Oversee the lobby and facilitate an efficient check-in and check-out process, prioritizing appointments based on the needs of clients and their pets
• Facilitate clear communication between the medical team and clients regarding the care of their pets
• Maintain accurate and updated client and pet records in any electronic or paper systems
• Collect and process payments, manage financial transactions, and ensure accurate end-of-day reporting

Client Education and Retention

• Provide clients with information about their pets' care, including wellness needs, treatment plans, and seasonal health topics that align with practice focuses
• Discuss available financing options to help clients make informed decisions about their pets' care
• Support clients with pharmacy services, including online autoship enrollments and managing external pharmacy requests, to streamline their experience and encourage compliance

Qualifications and Requirements

• Friendly and professional phone and in-person communication and customer service skills
• Ability to manage multiple tasks and prioritize effectively
• Available to work weekends and holiday rotations as needed
• Preferred: Proficiency with computers and digital tools (experience with EMRs like Avimark or Pulse is a plus)
• Preferred: One year of customer service experience, especially in veterinary, medical, or similar fields
• Preferred: Knowledge of veterinary medical terminology and procedures

Benefits

• Career growth opportunities
• Comprehensive medical, dental, and vision insurance
• 401(k) matching
• Paid Time Off (PTO)

At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here's what you can expect when you join our team

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

• Please note: Any Benefits listed above apply to full-time employees.
• At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.