Customer Service Representative

About the role

• Location: Avera Payment Center
• Worker Type: Regular
• Work Shift: Day Shift (United States of America)

Pay Range

The pay range for this position is listed below. Actual pay rate dependent upon experience.

$20.75 - $27.50

Position Highlights: Monday- Friday 8:00am-5:00pm; 80 hours 2 weeks no weekends no holidays

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Responsible for providing exceptional service to customers and patients of a variety of Avera entities. The Customer Service Representative provides quality service to patient, customers, and staff by providing accurate and timely responses to inquiries regarding patient billing, payments, accurate insurance information and/or corrections and communication across departments as appropriate.

What you will do

• Provide exceptional service to customer, patients and staff.
• Answer questions, investigate issues, and solve problems in an efficient and responsive fashion. Customer service is provided via multi line phone systems.
• Provide accurate and consistent communication of policy and procedures.
• Problem solve and make appropriate changes to patient billing information.
• Provide support for other departments with questions and call coverage.
• Receive insurance and billing information from patients and submits to billing staff.
• Process patient payments via US Bank portal as directed by patient.
• Consistently document and report all calls and issues initiated and/or addressed within the customer care department.
• Provide input to coordinator/manger regarding ways to perform the position functions more effectively.
• Demonstrate knowledge of Avera Health Financial Assistance and relevant applications. Identify ways to effectively communicate benefits to customers and patients.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions.

Required Education, License/Certification, or Work Experience

• High School or GED Equivalent

Preferred Education, License/Certification, or Work Experience

• 1-3 years related experience

Expectations and Standards

• Commitment to the daily application of Avera's mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera's values of compassion, hospitality, and stewardship.
• Uphold Avera's standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

• Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees.
• We support you with opportunities to help live balanced, healthy lives.
• Benefits are designed to meet needs of today and into the future.

• PTO available day 1 for eligible hires.
• Up to 5% employer matching contribution for retirement
• Career development guided by hands-on training and mentorship