Customer Service Representative

Position Purpose

More than customer support, this role is at the center of every customer project we deliver.

Buckeye Corrugated, Inc. (BCI) is seeking a highly organized, customer-focused professional who thrives in a fast-paced environment and enjoys balancing multiple priorities. This position serves as a critical link between our customers, sales team, production teams, and internal departments to ensure projects move seamlessly from concept to delivery.

As a Customer Service Representative, you'll serve as the primary connection between customers, sales, design, production, and logistics teams to ensure projects move seamlessly from concept to delivery. You'll solve problems, coordinate moving parts, build strong customer relationships, and help deliver packaging solutions that make a difference to our customers every day. No two days are the same, making this role a great fit for someone who enjoys variety, adapts well to change, and thrives in a fast-paced setting.

At BCI, you'll be part of an employee-owned company where your contributions matter and your efforts help drive the success of the entire organization.

Duties & Responsibilities

Tasks related to this position may vary and are not limited to those listed below:

• Serve as a primary point of contact between customers and internal teams, including Sales, Creative Services, Procurement, Manufacturing, Finishing, and Logistics.
• Prepare estimates and provide quotes to customers.
• Process and verify purchase orders accurately and efficiently.
• Establish delivery schedules and track orders throughout the production process.
• Communicate project updates, timelines, and changes to customers and internal stakeholders.
• Manage customer requests, specification changes, and evolve project requirements.
• Analyze inventory and warehouse data to support replenishment and purchasing decisions.
• Support the development and execution of packaging and display solutions that meet customer expectations.
• Identify materials and resources necessary for successful project completion.
• Monitor production, fulfillment, shipping, and logistics activities to ensure projects remain on track.
• Track project milestones, deliverables, and customer commitments.
• Maintain accurate customer records and project documentation.
• Proactively identify challenges and collaborate with others to develop solutions.
• Provide exceptional support to customers and internal team members.
• Perform all duties in accordance with company policies, safety requirements, and ethical standards.

What Success Looks Like

In your first few months, you'll develop an understanding of our customers, products, processes, and team dynamics. As your knowledge grows, you'll be trusted to make informed decisions, anticipate needs, solve problems proactively, and keep projects moving forward with minimal oversight. You'll become a trusted resource for customers and internal teams by providing accurate information, proactive communication, and dependable follow-through.

The most successful people in this role are quick learners who combine strong communication skills, sound business judgment, and a positive attitude. They don't wait to be told what to do, they gather information, think critically, and take ownership of finding solutions.

What Makes Someone Successful in This Role

• You communicate effectively and professionally with customers and coworkers.
• You can manage multiple projects and competing priorities while maintaining a high level of service.
• You remain positive, adaptable, and solutions-focused when challenges arise.
• You learn quickly and can apply sound judgment to make informed business decisions.
• You take ownership of your responsibilities and follow through on commitments.
• You are organized, dependable, and capable of keeping many moving pieces aligned.
• You enjoy working in a dynamic environment where no two days are the same.
• You work collaboratively and contribute to team success.
• You pay attention to details while maintaining focus on the bigger picture.

Desired Qualifications and Experience

• Bachelor's degree preferred.
• Experience in corrugated packaging, manufacturing, POP displays, printing, logistics, or related industries is a plus.
• Experience in customer service, account management, project coordination, operations, or order management.
• Knowledge of structural design, graphic arts, lithographic printing, pre-press, or fabrication is beneficial.
• Proficiency with Amtech, Microsoft Office, and Outlook.
• Strong problem-solving, decision-making, and organizational skills.
• Ability to work independently while contributing to a collaborative team environment.