Customer Service Representative
- Pay
- $25 per hour
- Location
- Shelbyville, IN (Remote)
- Listed
- 11 days ago
About the role
The primary responsibility of the Customer Service Representative is to facilitate quality and accurate Quotations, Purchase Orders, and Work Orders to ensure customer expectations are exceeded as well as prompt, courteous and professional responses to customer requests. The Customer Service Representative tasked with maintaining and growing the level of sales from current active and past non-active customers, and is able and willing to prospect new business.
Essential Functions/responsibilities
- Data entry and accuracy being measured for orders into Oracle
- Scheduling/delivery coordinating for multiple plant sites
- Product knowledge, answering questions for customer support
- Responsible for claims & account reconciliation and transactions
- Responsible for timely communication back to appropriate function
- Accepting inbound calls to assist with basic customer needs
- Liaison for manufacturing and customer
- Learning designated commercial/industrial product line
- Quoting to assist Outside Sales
Qualifications/Skills
- Must have high math aptitude to calculate Sq Footage, to assist customers when ordering
- Must have ability to multi-task, with high level of organization skills
- Must have the ability to learn, comprehend, and apply training as well as use best judgement for case-by-case scenarios
- Ability to make proactive decisions based on customer needs
- Proficient in the use of Microsoft Outlook, Word, Excel
- Project management and negotiation skills
- Strong oral and written communication skills are required
- Ability to read building drawings
Education/Additional Information
- Minimum 2-year post-secondary education required; Bachelor's degree is preferred
- 2+ years of construction products sales experience plus, but not required
- Bilingual is a plus but not required
- Previous roofing experience is a plus
Additional Information
The base salary range for this full-time position is $20-$25/hour + medical, dental, vision benefits starting day 1 + 401k and PTO. Our salary ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
(Full-time is defined as regularly working 30+ hours per week.)
All your information will be kept confidential according to EEO guidelines.
Note to External Recruiters
Cornerstone Building Brands does not accept unsolicited resumes and will not pay fees for any candidate submissions that were not expressly authorized.
About the Company
Cornerstone Building Brands, Inc. ("Cornerstone Building Brands") is a holding company that owns subsidiaries operating within the exterior building products industry (collectively referred to, along with its subsidiaries, as the "Company"). Cornerstone Building Brands is headquartered in Cary, North Carolina. It holds the distinction of being the largest manufacturer of exterior building products in North America, generating annual revenue exceeding $6 billion. The Company boasts an extensive national presence, employing approximately 20,000 individuals.
Our Shelter Solutions business offers a comprehensive portfolio of metal roof and wall systems and complete pre-engineered building systems that are optimized for strength, durability and design flexibility. Our portfolio of brands is supported by our industry leading expertise and our relentless focus on processes and technologies that enable our customers to operate faster, easier and in a more connected way.
Why work for Cornerstone Building Brands?
Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.
*Full-time is defined as regularly working 30+ hours per week. Union programs may vary depending on the collective bargaining agreement.
Cornerstone Building Brands is an Equal Opportunity Employer.
California Consumer Privacy Act (CCPA) of 2018
Must be at least 18 years of age to apply.
Equal opportunity and legal notices
We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones.
These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here.
If you'd like to view a copy of the company's affirmative action plan for protected veterans or individuals with disabilities or policy statement, please contact Human Resources at or. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at or.
This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
From Cornerstone Building Brands's careers page, first listed on Rolev.ai on October 29, 2026. Rolev.ai is not the employer.
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Common questions
What is the salary for the Customer Service Representative role at Cornerstone Building Brands?
The Customer Service Representative posting at Cornerstone Building Brands states compensation of $25 per hour. Final pay may depend on location, experience, and interview evaluation on Cornerstone Building Brands's official career site.
Where is the Customer Service Representative job at Cornerstone Building Brands located?
Yes, this Customer Service Representative opening at Cornerstone Building Brands is listed as Shelbyville, IN (Remote). Always check Cornerstone Building Brands's application page for specific state eligibility or relocation policies.
How do I apply for the Customer Service Representative position at Cornerstone Building Brands?
This listing links directly to Cornerstone Building Brands's SmartRecruiters application page. You can apply directly on Cornerstone Building Brands's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.