Customer Service Representative
- Location
- Durham, NC
- Listed
- 3 days ago
About the role
Working at Freudenberg: We will wow your world!
Responsibilities
Deliver excellent customer service
Respond to customer inquiries by phone, email, and chat, providing accurate, professional, and timely support.
Manage customer orders in SAP
Accurately enter and process customer orders, including clarifying product numbers, pricing, quantities, shipping preferences, and other order details. You will also follow established SAP processes and identify opportunities to improve them.
Provide product and service support
Help customers understand available products and services so they can make informed purchasing decisions.
Coordinate order and shipping information
Partner with internal departments to clarify production and shipping timelines, confirm policies, and help resolve issues affecting customer orders.
Maintain accurate customer records
Document customer interactions, transactions, order details, shipping updates, and other relevant information to ensure accurate and up-to-date records.
Resolve and escalate issues
Use good judgment to identify customer concerns that require additional support and escalate complex matters to the Customer Service Director or appropriate Sales Manager.
Capture the voice of the customer
Gather and document customer feedback to help identify opportunities to strengthen service, processes, and the overall customer experience.
Support continuous improvement
Participate in team training and contribute ideas that improve processes, systems, communication, and customer service quality.
Required Qualifications
- High school diploma or equivalent
- 2+ years of customer service or related experience
- Hands-on SAP experience, including order entry and order processing
- Working knowledge of customer service software and/or CRM systems
- Strong written and verbal communication skills
- Ability to think critically, solve problems, and adapt to changing circumstances
- Strong attention to detail and commitment to accuracy
- Ability to collaborate effectively across departments
- Based in Durham, NC. Hybrid work arrangement, 3 days a week onsite.
Preferred Qualifications
- Knowledge of liquid membrane filtration markets and related products
- Experience supporting customers in a technical, manufacturing, industrial, or product-based environment
- Experience identifying and recommending process or system improvements
Freudenberg Residential Filtration Technologies Inc.
Equal opportunity and legal notices
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
From Freudenberg's careers page, first listed on Rolev.ai on November 6, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the Customer Service Representative job at Freudenberg located?
This Customer Service Representative position at Freudenberg is located in Durham, NC. Always check Freudenberg's application page for specific state eligibility or relocation policies.
How do I apply for the Customer Service Representative position at Freudenberg?
This listing links directly to Freudenberg's Workday application page. You can apply directly on Freudenberg's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.