Customer Service Representative

About the role

Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team? Let's Talk. Your Future Starts Here!

At Action Garage Doors, we're more than just a small business-we're a close-knit team with BIG goals and even bigger opportunities. If you're someone who loves working with people, enjoys solving challenges, and shines in a team-driven environment, we want you on our side.

We're on the lookout for a friendly, proactive, and driven Customer Service Representative to join our growing crew. This is more than just a job-it's a chance to build a meaningful career where you'll be empowered, appreciated, and given the tools to succeed.

What You'll Be Doing

You'll be the voice of Action Garage Doors-supporting customers through phone, email, and chat while creating outstanding service experiences that keep them coming back. You'll:

• Deliver top-notch service with a positive, empathetic, and professional approach.
• Handle a high volume of calls with confidence and efficiency.
• Work across multiple channels (email, chat, phone) to solve problems and provide updates.
• Think on your feet, research solutions, and provide helpful, friendly responses.
• Keep accurate records of customer interactions and transactions.
• Recognize opportunities to recommend additional services that benefit the customer.
• Work closely with technicians and team members to ensure seamless service.
• Learn our services inside and out-becoming a go-to expert.

What We're Looking For

• 1+ year in a customer service role (bonus points if it's in home services or tech!)
• Excellent communication and active listening skills.
• Strong organization, time management, and multitasking abilities.
• Friendly, adaptable, and calm under pressure.
• Familiarity with ServiceTitan is a big plus (but not required-we'll train you!).
• A team player who's excited about growth and making a real impact.
• High school diploma or equivalent.

Pay Range $18 - $20 USD

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