Customer Service Representative

About the role

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Visit johnsoncontrols.com for more information and follow @Johnsoncontrols on social platforms.

What we offer

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And More!

What you will do

As a Customer Service Representative, you will be in the office 5 days per week supporting the US, Canada, and Latin America and your hours will vary depending on what region you will be supporting. You will execute all administrative tasks relating to the Johnson Controls Fire Suppression parts and product and positively interact with customers both verbally and written.

Part of your day-to-day tasks include

• Enter orders efficiently
• Send order confirmation to customer
• Manage incomplete/credit hold orders to confirm release
• Monitor inventory levels to have order ship from the proper warehouse
• Manage backorders
• Maintain ship dates
• Manage order cancellations quickly
• Answer calls
• Handle customer questions concerning shipments, backorders, escalations etc.
• Pull regular reports to manage orders.
• Manage cases in Salesforce.com

What you will need

Required

• Problem solving
• Proactive
• Agile – work in fast paced environment with quickly changing priorities
• Able to manage tasks effectively
• Active Listening skills
• CRM experience with Salesforce.com, ERP: SAP
• Attention to Detail
• Microsoft Office Suite experience
• Bilingual a plus

Pay and benefits

HIRING HOURLY RANGE: $22.64 - 31.15 Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role.

However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates.

All hiring decisions are ultimately made by human reviewers.

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