MEMIC
Direct Greenhouse career site

Customer Service Representative

Location
Portland, ME
Listed
5 days ago

About the role

Be the Voice That Makes Workers' Comp Work Better

At MEMIC, we believe great teams are built on compassion, expertise, and trust. Our mission is to make workers' compensation work better-and it starts with the people answering the phones every day. Guided by our values of being conscientious, curious, transparent, expert, and true partners, we deliver service that truly matters.

We're hiring a Customer Service Representative to serve as a first point of contact for claims-related calls. If you thrive in a fast-paced environment, enjoy helping people, and excel at accuracy and multitasking, this role is for you.

*After six months in the role, this position transitions to hybrid (two days in the office, three days remote).

What You'll Do

  • Answer inbound calls on customer service and First Report of Injury (FROI) phone lines
  • Provide friendly, professional support to providers, agents, insureds, and injured workers
  • Accurately enter First Reports of Injury while speaking with callers
  • Resolve claim-related questions or route calls appropriately for quick resolution
  • Serve as a key member of the customer service team supporting Claims Operations

Administrative & Back-Office Support

  • Process inbound emails, faxes, and mail for the Claims Department
  • Index and manage documents in our imaging software
  • Support administrative workflows including document processing, reports, vendor portals, and claim related requests
  • Assist with daily, weekly, and monthly administrative tasks to keep operations running smoothly

What We're Looking For

  • Customer service or call-center experience strongly preferred
  • Strong phone presence with clear, professional communication skills
  • Fast and accurate typing and data-entry skills
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint)
  • Exceptional organization, attention to detail, and time-management abilities
  • Ability to confidently juggle multiple systems and tasks

Why This Role Stands Out

  • Mission-driven work with real impact on injured workers
  • Stable, professional work environment
  • Develop valuable experience in insurance and claims support
  • Join a team that values training, accuracy, and customer care

Additional information

To ensure an equitable and authentic interview process, candidates should not use AI or chatbot tools during the live interview or phone screen. We welcome any preparation you choose to do beforehand, but all responses shared during the interview must be your own.

Note: MEMIC does not offer Stem-OPT EAD Extension for this role.

Equal opportunity and legal notices

Check out our benefit offerings here! Targeted salary range: $23.74

MEMIC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veteran's status, sexual orientation, or any other characteristic protected by law. Additionally, we are committed to providing an inclusive and accessible recruitment experience for all candidates. If you need a reasonable accommodation during the interview process, please contact us at.

Read the original posting

From MEMIC's careers page, first listed on Rolev.ai on November 4, 2026. Rolev.ai is not the employer.

How Rolev.ai helps with this application

Rolev.ai is a job search and application tool for US job seekers. For this Customer Service Representative role at MEMIC, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.

  • See how you fit

    Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.

  • Tailor without inventing

    Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.

  • Draft the full kit

    Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.

  • 1-Click Extension Autofill

    The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.

Start free with 5 tailored applications a monthChrome extensionFor AI assistantsPricingHow Rolev.ai comparesHow Greenhouse screens applications

Similar roles

All Customer Service Representative jobs

Common questions

Where is the Customer Service Representative job at MEMIC located?

This Customer Service Representative position at MEMIC is located in Portland, ME. Always check MEMIC's application page for specific state eligibility or relocation policies.

How do I apply for the Customer Service Representative position at MEMIC?

This listing links directly to MEMIC's Greenhouse application page. You can apply directly on MEMIC's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.

Tailor resume & applyCompany site