Customer Service Representative

About the role

Join Rightway Garage Doors - Where Every Call Opens the Door to a Great Career! Customer Service Representative | Vacaville, CA Hourly Position | Annual Pay Range: $35,000-$45,000 ($21/hr)

Weekend availability is required (once onboarding and training is complete)

Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team?

Let's Talk. Your Future Starts Here!

At Rightway Garage Doors, we're more than just a home services company-we're a tight-knit team with big goals and even bigger opportunities. If you're someone who loves working with people, enjoys problem-solving, and thrives in a collaborative environment, we want to hear from you.

We're looking for a Customer Service Representative who is friendly, proactive, and driven to join our growing Vacaville, CA team. This isn't just another job-it's a meaningful career opportunity where your voice matters, your efforts are appreciated, and your growth is encouraged.

Initially, the CSR will work Monday-Friday 8-5, in office, so they can get acclimated and train properly. This usually is a 60-90 day cycle. After that time period, most CSRs are comfortable on the phone and can answer 80-90% of any customer inquiry. After this training period, a successful employee will transition to a weekend schedule, which Sat/Sun is remote work. Our facility/office is closed over the weekend, so the employee will receive a laptop and be able to work from home. Weekdays are always in-office.

What You'll Be Doing

As the voice of Rightway Garage Doors, you'll support customers by phone, email, and chat-creating exceptional service experiences that make a lasting impression.

• Provide exceptional service with empathy, professionalism, and a positive attitude
• Handle a high volume of calls with confidence and efficiency
• Communicate across multiple channels to resolve issues and provide timely updates
• Research solutions and respond to customer needs with friendly, helpful support
• Keep detailed and accurate records of customer interactions
• Identify opportunities to recommend services that add value for the customer
• Collaborate with technicians and office staff to ensure a smooth service experience
• Learn our offerings inside and out-becoming a knowledgeable go-to resource

What We're Looking For

• 1+ year in a customer service role (home services or tech industry experience is a plus)
• Weekend availability (once onboarding and training is complete)
• Excellent communication and active listening skills
• Highly organized with strong time management and multitasking abilities
• Friendly, adaptable, and calm under pressure
• Familiarity with ServiceTitan is a bonus (but we'll train the right person!)
• A team player who is excited about growth and contributing to success
• High school diploma or equivalent

What We Offer

• Competitive Benefits Package: Health, Vision, Dental, PTO, Holidays, 401(k) with match
• Employee Discounts on products and services
• Employee Referral Program
• Be part of a world-class network of residential service brands that invests in your development
• A strong focus on internal growth with opportunities to move into senior roles

• Location: Vacaville, CA Position Type: Full-Time, Hourly Annual Compensation: $35,000-$45,000 based on experience
• Apply today and help us open the door to an even brighter future-for you and our customers.
• All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.
• *This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Pay Range $35,000 - $45,000 USD

By submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities.