Customer Service Representative

About the role

Sandvik Mining Rock Tools is looking for a Customer Service Support and Sales Representative in Denver, CO.

The Customer Sales & Support Representative is responsible for delivering a high level of service to customers, distributors, and internal stakeholders by managing inbound sales inquiries, processing orders, and resolving customer issues efficiently and professionally. This role plays a key part in strengthening customer relationships, ensuring order accuracy, and supporting Sandvik's commitment to service excellence.

Sandvik has a strong platform based on our world-class R&D capabilities, and premium, high-tech products. We are at the forefront of automation, digitalization and electrification, and sustainability is an integral part of how we do business.

We seek bright, curious, and forward-thinking multi-cultural team members who are motivated by serving customers and employees, in future proofing business and thrive in an inclusive learning culture.

We offer competitive wages and benefits, strong support for learning and professional development, and opportunities to grow a successful, rewarding career in a diverse, collaborative, and globally connected organization that values innovation, fairness, and long-term impact.

Business area Mining is a global leading supplier of equipment and tools, parts, service, digital solutions and sustainability-driving technologies for the mining and construction industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying.

The customer service support role will be an in-office role in downtown Denver, CO.

Key Responsibilities

Customer Service & Sales Support

• Answer designated inbound calls from external customers and process sales orders received by phone
• Assess customer inquiries and route to the appropriate individual or department
• Take ownership of customer issues and ensure commitments are met accurately and on time
• Expedite urgent orders to meet critical customer delivery needs
• Escalate customer concerns to supervisors and collaborate on resolution when required
• Proactively inform customers of order status changes, backlog issues, and delivery updates

Continuous Improvement & Compliance

• Identify inefficiencies in processes and recommend improvements
• Support continuous improvement initiatives and cross-functional projects
• Ensure adherence to company policies, financial controls, and regulatory requirements
• Maintain data accuracy and integrity across all systems

Performance Metrics (Key Success Indicators)

• Order accuracy rate
• Customer response and resolution time (SLA adherence)
• On-time delivery support performance
• Customer satisfaction (CSAT)
• Data accuracy and system integrity

Minimum Qualifications

• 2-5 years experience in customer service, or mixture of Associates degree + 2 years experience
• Proficiency in MS Office (Excel, Word, Outlook)
• Experienced with ERP system and/or CRM system (Salesforce or other)
• Demonstrated learning agility: ability to rapidly acquire new knowledge, and apply to workplace
• Accurately type 40 WPM
• Demonstrated ability to multi-task without losing focus on completion
• Demonstrated ability to maintain accuracy and composure under stress, and adapt to changing priorities

Preferred qualifications

• Ability to navigate multiple different computer systems, comfort with learning new programs
• Proficiency in Power BI
• Exposure to, and use of AI tools for workplace

Location: Denver, CO

Travel Requirements / shift / hours

Occasional travel to other sites for training or meetings, work hours: 8:30 a.m. to 5:30 p.m.

Compensation Range: $62,000 to $65,000

Work authorization: Must have the legal right to work in the United States on an indefinite basis without employer sponsorship.

(Please note: temporary work authorizations, including OPT, do not meet this requirement.)

This position will be posted a minimum of 5 days, or until filled. Benefits:Sandvik offers a comprehensive total compensation package, including a competitive benefits package of health, dental, and disability insurance and an outstanding 401(k) retirement savings plan. We also provide opportunities for professional competence development, training, and career advancement.