Customer Service Representative
- Pay
- $14 per hour
- Location
- Austin, TX · On-site
- Job type
- Full-time
- Level
- Mid-level
- Experience
- 1+ year
- Education
- High school diploma or equivalent
- Listed
- 30 days ago
Skills & highlights for this role
- sales-driven retention
- objection handling
- customer needs probing
Stated benefits & perks
- Medical
- Dental
- Vision
- 401k match
About the role
Enhance our customer experience!
Be an expert educator to customers!
Guide them to a confident choice in their telecommunications services!
No cold calling involved.
What will you be doing?
- Use your exceptional sales skills and savvy negotiation skills to confidently save and retain current subscribers from disconnecting their TWC services.
- Investigate problems, track reasons for disconnect requests and take ownership of customers' concerns to assist them in making the decision to stay.
- Confidently educate the customer on competitive pricing information and assist the customer in comparing and contrasting competitive services.
- Your passion for the customer will ensure long-term customer satisfaction and in turn, reward you with a rich compensation package, as well as flexible & generous benefits that include discounted pricing on your own TWC products & services!
- You're a match if you possess the following: Customer-centric mentality and passion for the customer
- Effective listening skills with high level of empathy to solve problems
- Ability to probe and correctly identify customer needs/concerns.
- Proven ability in objection handling techniques and ability to deal with rejection
- Ideal candidates will have at least 1 year of sales-driven service and/or retention experience.
What's in it for you?
- Competitive hourly base rate of $13.68 plus commissions!
- Monthly commission average is $1365 giving you an average annual hourly equivalent $21.56!
- Annual potential of $50K+!
- Weekly contests and incentives! Fun, team-oriented culture!
- Robust benefits like Medical, Dental, Vision, Pension, Matched 401(k) and Discounted cable, phone and Internet services!
What's in it for you?
- Competitive hourly rates. Annual potential of $60K+!
- Full, Paid Training Program: 5 weeks in classroom plus an additional 12 weeks of On-the-Job Training (taking customer calls while working with a coach. Eligible for commissions during this time.)
Note
Time Warner Cable requires applicant to complete a functional skills assessment as part of the application process.
Qualifications
High School Diploma or equivalent
Additional Information
All your information will be kept confidential according to EEO guidelines.
About the Company
Greetings,
This is Navaneetha from Soft path System LLC. Softpath is a preferred nationwide staffing vendor to Fortune 500 companies in the US. We have an immediate opportunity with one of our clients. Please find the job description below and if you are interested, please forward your resume to navaneetha@softpath. net.
Equal opportunity and legal notices
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment
From Softpath System LLC's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Customer Service Representative role at Softpath System LLC?
The Customer Service Representative posting at Softpath System LLC states compensation of $14 per hour. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Softpath System LLC's official career site.
Where is the Customer Service Representative job at Softpath System LLC located?
This Customer Service Representative position at Softpath System LLC is located in Austin, TX (On-site). Always check Softpath System LLC's application page for specific state eligibility or relocation policies.
What qualifications are required for Customer Service Representative at Softpath System LLC?
For the Customer Service Representative role, Softpath System LLC highlights 1+ year of relevant experience; a high school diploma or equivalent; experience with sales-driven retention, objection handling, customer needs probing. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Customer Service Representative position at Softpath System LLC?
This listing links directly to Softpath System LLC's SmartRecruiters application page. You can apply directly on Softpath System LLC's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.