Customer Service Representative

About the role

How many companies can say they've been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change.

We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

What's the role?

Customer Service is the primary contact for our Eye Care Professionals, within the Zeiss network of labs. The team is the main liaison between our customers, sales and lab operations that assures information between all parties is accurate to the customer's satisfaction.

Customer Service Representative, entry level, handles a very high volume of calls daily, taking orders, as well as, providing information to our customers on how their orders are progressing throughout the network. The Customer Service Representative is the customer's brand ambassador and shows responsibility and accountability by resolving basic product or service issues through clarifying the customer's complaint and following the escalation process as required

Here's what you'll do

• Manages a high volume of incoming calls for order status checks, as well as taking orders.
• Performs all manual order entry functions for placing orders.
• Provides accurate estimated shipping dates.
• Follow-ups on customer requests, orders and/or any further issues in a timely manner.
• Documents and reports pertinent customer feedback to management in timely manner.
• Follows safety standards and reports any safety concerns to leadership.

Do you qualify?

• HSD / GED required
• 3 - 5 Years proven customer service experience
• Previous experience using a computer and familiarity with email and Microsoft Office Suite
• Basic Keyboarding skills to include 10-key

Years & Type Preferred

• Previous optical experience
• Ability to multi-task, prioritize, and use time effectively.
• Ability to navigate multiple systems effectively
• Basic understanding of order processing throughout the network
• Strong verbal and written communication skills
• Possess a high degree of listening and comprehension skills
• Customer orientation and ability to adapt/respond to different types of personalities
• Demonstrate a high degree of customer focus and a positive customer service attitude
• Willingness and ability to learn optical skills and knowledge

Working Environment

We have amazing benefits to support you as an employee at ZEISS!

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay
• The list goes on!

• Position Type/Expected Hours of Work
• This is a full-time position.
• The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

Pay and benefits

This position is also eligible for a performance bonus. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.

ZEISS is an EEO/AA/M/F/Disabled Veteran Employer