Customer Service Representative (CSR)

About the role

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Bridge Specialty Group is seeking a Customer Service Representative to join our growing team in Atlanta, GA!

The Customer Service Representative will support the clerical and administrative process of the Broker's book of business for both renewals and new business.

How You Will Contribute

• Develop a full working knowledge of Commercial Lines procedures.
• Handle client request for information, endorsements cancellations, and other services as required.
• Assist in analyzing insurance exposures and account summaries.
• Review policies, endorsements, audits, dividends, and quotations prepared by our carriers for accuracy and completeness.
• Preparation of binders, certificates, automobile identification cards, invoices, and similar items. Assist in resolving unbilled items, account differences and commission differences when necessary.
• Keep Commercial Lines Service Manager informed of any serviced problems.
• Utilize agency automation with a high level of knowledge and proficiency. Follow procedures as established in the Commercial Lines Procedure Manual.

Licenses and Certifications

• An active state insurance license (within 90 days).

Skills & Experience to Be Successful

• High School Diploma or equivalent.
• One (1) or more years of successful insurance experience. (preferred)

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

• Not reflective of all benefits.
• Enrollment waiting periods or eligibility criteria may apply to certain benefits.
• Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.