Customer Service Representative - Food Services Call Center, Part-time, Rotating

About the role

The Food Services Customer Service Representative reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.

The Food Services Customer Service Representative provides scheduling, registration, and customer service functions at Northwestern Medicine. Ensures highest level of customer service is proved to the NM workforce and any external clients.

Responsibilities

Department Operations

• Answers the telephone in a courteous, professional manner; consistently demonstrating excellent customer service. Screens and directs calls that come into the department Takes messages and relays information accurately.
• Shows familiarity with customer base and key customer needs. Interacts with customers, clients and clinical staff members to resolve problems/questions about services to be delivered.
• Shows familiarity with customer needs in order to schedule correct services for each service request.

Communication and Teamwork

• Provides courteous and prompt customer service. Answers the telephone in a courteous professional manner, directs calls and takes messages as appropriate. Checks for messages and returns calls.
• Demonstrates teamwork by helping co-workers within and across departments. Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others.
• Communicates appropriately and clearly to physicians, manager, nursing staff, front office staff, and employees. Maintains a good working relationship within the department. Organizes time and department schedule well. Demonstrates a positive attitude.

Service Excellence

• Displays a friendly, approachable, professional demeanor and appearance.
• Partners collaboratively with the functional areas across Northwestern Medicine in support of organizational and team objectives.
• Fosters the development and maintenance of a cohesive, high-energy, collaborative, and quality-focused team.
• Supports a "Safety Always" culture.
• Maintaining confidentiality of employee and/or patient information.
• Sensitive to time and budget constraints.
• Performs other duties, as assigned.

Qualifications & Requirements

Required

• High school graduate or equivalent.
• Strong Computer knowledge, data entry skills in Microsoft Excel and Word.
• 1 year of customer service, preferably in a medical office setting.
• Ability to communicate clearly and effectively, both orally and in writing, at all levels within and outside the organization.
• Ability to work independently.

Preferred

• N/A

Additional Information

All your information will be kept confidential according to EEO guidelines.

Background Check

If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

• We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.
• Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.