Customer Service Representative- Gentle Care Pet Clinic

About the role

Client Service Representative (CSR) - Part-Time

Gentle Care Pet Clinic | Fountain Valley, CA

Compensation

• $18.00-$20.00 per hour, depending on experience
• Schedule: Approximately 20 hours per week
• Experience: Minimum 1 year of relevant experience

Position Summary

Gentle Care Pet Clinic is seeking a friendly, dependable, and customer-focused Part-Time Client Service Representative (CSR) to join our veterinary healthcare team.

The CSR is one of the first points of contact for our clients and plays an essential role in creating a positive experience for pet owners and their pets. The ideal candidate will have at least one year of customer service, receptionist, or front desk experience. Previous experience in a veterinary hospital or medical environment is preferred.

We are looking for someone who is professional, organized, detail-oriented, and comfortable working in a fast-paced environment while managing multiple responsibilities.

Experience with ezyVet veterinary practice management software is highly preferred.

Key Responsibilities

• Client Service & Communication
• Welcome clients and their pets in a friendly, compassionate, and professional manner.
• Answer incoming phone calls, respond to client inquiries, and direct calls appropriately.
• Schedule, confirm, and manage patient appointments.
• Communicate with clients regarding appointment reminders, follow-ups, and patient updates.
• Assist clients with questions regarding veterinary services, procedures, and hospital policies.
• Handle client concerns professionally and escalate medical questions to the appropriate veterinary team member.
• Maintain positive relationships with clients and support an excellent client experience.
• Front Desk & Administrative Duties
• Check patients in and out and maintain accurate client and patient information.
• Create and update client accounts and patient records.
• Process payments, invoices, deposits, and other financial transactions accurately.
• Prepare and assist with presenting estimates for veterinary services and procedures.
• Coordinate appointment schedules and support efficient patient flow.
• Maintain organized medical records and administrative documentation.
• Assist with daily opening and closing front desk responsibilities.
• Maintain a clean, organized, and welcoming reception area.
• Teamwork & Hospital Operations
• Work closely with veterinarians, veterinary technicians, and veterinary assistants to coordinate patient care.
• Communicate appointment changes, client requests, and concerns to the appropriate team members.
• Assist with coordinating surgical and medical appointments.
• Support the veterinary team with administrative tasks as needed.
• Follow hospital procedures, confidentiality requirements, and established protocols.
• Contribute to a collaborative and professional working environment.

Qualifications & Requirements

• Minimum of 1 year of customer service, receptionist, or front desk experience.
• Previous veterinary hospital or animal healthcare experience preferred.
• Experience with veterinary practice management software preferred.
• ezyVet experience is highly preferred.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Ability to multitask, prioritize responsibilities, and work in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Basic computer skills, including email, scheduling, and data entry.
• Ability to handle financial transactions accurately.
• Dependable, punctual, and professional.
• Ability to work collaboratively as part of a team.

The ideal candidate is someone who

• Enjoys working with animals and interacting with pet owners.
• Understands the importance of excellent client service in a veterinary environment.
• Demonstrates empathy and patience when dealing with clients and their pets.
• Can remain calm and professional under pressure.
• Takes initiative and demonstrates accountability.
• Is comfortable discussing estimates, payments, and hospital services with clients.
• Demonstrates flexibility and willingness to support the needs of the practice.
• Is eager to learn and contribute to the overall success of the hospital.

Employment Details

• Job Title: Client Service Representative (CSR)
• Employment Type: Part-Time
• Location: Gentle Care Pet Clinic - Fountain Valley, California
• Expected Hours: Approximately 20 hours per week
• Hourly Compensation: $18.00-$20.00, depending on experience and qualifications
• Minimum Experience: 1 year of relevant experience
• Preferred Experience: Veterinary hospital or medical front desk experience
• Preferred Software Knowledge: ezyVet

Here's what you can expect when you join our team

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.