State of Florida
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CUSTOMER SERVICE REPRESENTATIVE I - 73004368

Pay
$38,760 – $49,501 per year
Location
Palatka, FL
Listed
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  • CUSTOMER SERVICE REPRESENTATIVE I - 73004368
  • Date: Nov 12, 2026

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  • Requisition No: 887489
  • Agency: Department of Revenue
  • Working Title: CUSTOMER SERVICE REPRESENTATIVE I - 73004368
  • Pay Plan: Career Service
  • Position Number: 73004368

Salary

  • $38,760.36 - $49,501.08 / annually
  • Posting Closing Date: 11/18/2026
  • Total Compensation Estimator
  • Tool
  • Florida Department of Revenue
  • Child Support Program
  • Customer Service Representative I (Revenue Specialist III)
  • Palatka

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The

Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.

To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

Job Summary

This position provides customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:

  • Initiating and responding to requests
  • Coordinating with internal and external partners
  • Researching and resolving case issues
  • Gathering information and analyzing case data to determine next steps
  • Interviewing customers in person and/or over the telephone
  • Interacting with other states, employers, and other business partners
  • Making decisions based on case information and provided documentation

Minimum Requirements

  • Two years of experience processing information using a computer system.
  • Two years of experience conducting research and analyzing information to make decisions. *
  • Two years of experience communicating with others to gather information. *

Substitutions

  • Relevant education may substitute for the required experience.

Preferences

Preference may be given to applicants that have experience with negotiation techniques in a business setting.

Special Notes

  • All communications throughout the hiring process will be sent to the email address you provide in your People First profile. Please ensure your email address is accurate and monitor the junk/spam folders for emails regarding this position.
  • All experience, including examples of implementation, must be documented in detail on the candidate profile/resume.
  • Standard workday of 8am – 5pm, Monday through Friday. May require you to work outside your regular work schedule.

Salary

$38,760.36 - $49,501.08 / annually

Benefits

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

Work Authorization Requirements

The Department of Revenue does not hire individuals who require H-1B visa sponsorship to work in the United States. Candidates who require H-1B visa sponsorship will not be considered for this position. Candidates who require participation in the STEM Optional Practical Training (STEM OPT) program must possess a qualifying STEM degree that is directly related to the duties of this position, in accordance with U.S. Citizenship and Immigration Services (USCIS) regulations.

Reminder

Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at

VETERANS’ PREFERENCE.

Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements.

Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here

. All documentation is due by the close of the vacancy announcement.

  • Location: PALATKA, FL, US, 32177
  • PALATKA, FL, US, 32007
  • FL, US, 32178
  • Nearest Major Market: Palatka
  • Apply Now »
  • Find similar jobs: Department of Revenue,
  • Business and Financial Operations
Equal opportunity and legal notices

Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants’ responses. Therefore, applicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI generated or AI assisted responses may be disqualified from consideration.

Skills Verification Test or Online Skills Assessment

After the advertisement closes, candidates who meet the minimum job requirements will be contacted by email with instructions for taking an online skills assessment. To be considered for an interview, the candidate must complete the skills assessment by the deadline given and achieve a score of at least 70%.

Candidate Pool

Future vacancies may be filled from this advertisement for a period of up to six months.

Criminal Background Checks

You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

The State Personnel System is an E-Verify employer. For more information click on our

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Read the original posting

From State of Florida's careers page, first listed on Rolev.ai on November 13, 2026. Rolev.ai is not the employer.

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Common questions

What is the salary for the CUSTOMER SERVICE REPRESENTATIVE I - 73004368 role at State of Florida?

The CUSTOMER SERVICE REPRESENTATIVE I - 73004368 posting at State of Florida states compensation of $38,760 – $49,501 per year. Final pay may depend on location, experience, and interview evaluation on State of Florida's official career site.

Where is the CUSTOMER SERVICE REPRESENTATIVE I - 73004368 job at State of Florida located?

This CUSTOMER SERVICE REPRESENTATIVE I - 73004368 position at State of Florida is located in Palatka, FL. Always check State of Florida's application page for specific state eligibility or relocation policies.

How do I apply for the CUSTOMER SERVICE REPRESENTATIVE I - 73004368 position at State of Florida?

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