Customer Service Service Analyst (0.4 FTE / Days)
- Pay
- $24 – $40 per hour
- Location
- Bellevue, WA
- Listed
- 3 days ago
About the role
Welcome to a medical center where you're the center of attention.
Pay range
- Hourly $24.49 - $39.68
The responsibilities of the Customer Service Analyst-Level 1 include handling inbound and outbound calls, dispatching critical Medical and Facility Codes, listening to customers' needs or issues, connecting the caller to the correct location and providing helpful solutions to their problems. This role is also the main point of contact between a customer and the IS department.
Additional duties will include answering first contact calls, emails or chat bots for customers' computer questions, and completing tickets to escalate any issues not able to be resolved. Customer Service Analysts use good organizational and communication skills to assist customers while maintaining the company's positive reputation.
The definition of Customers includes physicians, staff, patients, visitors and partners throughout this job description.
- Part Time / Day Shift
- 0.4 FTE / 16 hours per week
- Schedule: Saturday & Sunday
- 7 am - 3:30 pm
Qualifications
- High school diploma is required.
- None required. Microsoft A+ certification is a plus.
- Two years prior customer service experience is required. Healthcare experience preferred.
- Training in customer services, phone support, Microsoft Office products, or IT basic technical issues desired. Demonstrated ability to quickly triage systems and user problems and process correctly. Exceptional interpersonal skills with a strong emphasis on customer service. Excellent oral and written skills desired. Able to effectively deal with diverse personalities across all levels of the organization. Familiarity with complex or multi-line phone systems also desired.
How much will this job pay?
Posted pay ranges represent the entire pay scale, from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional pay based on shift, certification or level of education. Job offers are determined based on a candidate's years of relevant experience and internal equity. If you have questions about Overlake's pay practices, employee benefits or the pay for a specific position, please contact
Why join Overlake?
We're proud to offer benefits that support you in every stage of your career and life. But it's our inspirational culture that has made us one of America's Top 150 places to work in healthcare for several years in a row.
- Local, visible leaders who care about you.
- A values-based work environment.
- Medical insurance premiums as low as $0 per month.
- Many Overlake services covered at 100%.
- Tuition reimbursement up to $10,000 per year.
- Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting.
- Pre-tax and Roth after tax retirement savings plans.
- An expanded Employee Assistance Program.
- A caregiver support program to help with everything from childcare to eldercare.
- Free parking and Orca transit passes.
If this sounds like an environment where you'll thrive, we'd love to hear from you.
From Overlake Medical Center's careers page, first listed on Rolev.ai on November 7, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Customer Service Service Analyst (0.4 FTE / Days) role at Overlake Medical Center, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
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Common questions
What is the salary for the Customer Service Service Analyst (0.4 FTE / Days) role at Overlake Medical Center?
The Customer Service Service Analyst (0.4 FTE / Days) posting at Overlake Medical Center states compensation of $24 – $40 per hour. Final pay may depend on location, experience, and interview evaluation on Overlake Medical Center's official career site.
Where is the Customer Service Service Analyst (0.4 FTE / Days) job at Overlake Medical Center located?
This Customer Service Service Analyst (0.4 FTE / Days) position at Overlake Medical Center is located in Bellevue, WA. Always check Overlake Medical Center's application page for specific state eligibility or relocation policies.
How do I apply for the Customer Service Service Analyst (0.4 FTE / Days) position at Overlake Medical Center?
This listing links directly to Overlake Medical Center's Workday application page. You can apply directly on Overlake Medical Center's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.