Customer Service Specialist

About the role

Property Soar is seeking a skilled and detail-oriented Customer Service Specialist to support our client relationships by providing timely, accurate, and courteous assistance. This position is ideal for individuals who are passionate about delivering high-quality service in a dynamic, professional environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and internal ticketing systems
• Resolve customer concerns and issues with accuracy and efficiency
• Maintain a thorough knowledge of our property offerings and processes
• Document interactions, feedback, and resolutions in company systems
• Collaborate with internal departments to ensure a seamless customer experience
• Assist with administrative tasks related to client accounts and support requests

Qualifications

• High school diploma or equivalent (Associate or Bachelor's degree preferred)
• 2+ years of experience in a customer service role, preferably in real estate or a professional services environment
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Proficiency in Microsoft Office and CRM systems
• Ability to work independently and manage multiple priorities

Additional Information: Benefits

• Competitive salary: $59,000 - $66,000 annually
• Opportunities for professional development and internal advancement
• Comprehensive training and onboarding support
• Health, dental, and vision insurance
• Paid time off and holidays
• A dynamic and collaborative team environment