Customer Service Specialist

About the role

We are seeking a highly motivated and experienced Senior Customer Service Representative to join our fast-paced, high-volume manufacturing environment. The ideal candidate is a self-starter with a proven ability to work independently as well as collaboratively in a team setting. This role is crucial for maintaining excellent customer relationships, supporting sales objectives, and driving continuous improvement in our customer service operations. Experience in the manufacturing industry is required, with a strong preference for apparel manufacturing experience.

This is an onsite role.

Key Responsibilities

Customer and Sales Support

• Manage high-volume customer inquiries, purchase orders, product requests, and service issues with speed and accuracy.
• Process and manage customer orders and related documentation, requiring accurate data entry.
• Develop and maintain strong, effective relationships with internal partners, including Sales, Production, and Logistics, to ensure seamless customer service delivery.
• Serve as an escalation point for complex customer issues, providing timely and effective resolution.

Mentorship and Leadership

• Act as a mentor to less experienced team members, sharing best practices and product knowledge.
• Assist in training new customer service staff on company processes, systems, and service standards.

Process Improvement and Adaptability

• Identify opportunities for process improvement that enhance efficiency and customer satisfaction.
• Quickly adapt to changes in process, systems, and priorities as dictated by business needs and technological advancements.

Communication and Administrative

• Exhibit strong verbal and written communication skills to effectively interact with customers and internal stakeholders.
• Perform required administrative tasks and maintain detailed records of customer interactions and transactions.
• Maintain up-to-date product knowledge and understanding of manufacturing timelines and capabilities.

Qualifications & Requirements

Required Experience and Skills

• Experience: Minimum of 5 years in a fast-paced Customer Service role; experience in a manufacturing environment is preferred.
• Communication: Strong verbal and written communication skills.

Preferred Experience

• Previous experience specifically in apparel manufacturing.
• Prior experience in a mentorship or team leadership capacity.
• A demonstrated history of successful process improvement initiatives.
• Work Style: Self-starter with a demonstrated ability to work both independently and as part of a team.
• Adaptability: Comfortable managing a high-volume workload, shifting priorities, and frequent process changes.
• Technical Skills: Proficient in data entry and comfortable learning and utilizing new technology/software.

Benefits

At Avery Dennison, some of the great benefits we provide are:

• Inclusive Healthcare: This no-cost program helps you find doctors who will treat you with dignity and respect and who are experienced in providing compassionate, high- quality LGBTQ+ healthcare.
• Retirement Savings: Avery Dennison supports your retirement readiness financially through company contributions to the 401(k) Plan. We encourage you to save as much as possible to meet your goals. You receive an automatic contribution of 3% of eligible pay (even if you contribute $0) plus a matching contribution of 50% on the first 7% of eligible pay you contribute.
• Life Insurance: Basic Life Insurance (Company paid): Provides twice your base annual salary up to a $50,000 maximum at no cost to you.
• Paid Time Off: We offer a generous vacation program that varies based upon your experience and position within Avery Dennison.

Additional Information

The hourly range for this position is $22-$30/ hour. The hiring range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting.

Actual salaries will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidate's relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool.

Avery Dennison reserves the right to modify this information at any time, subject to applicable law.