Customer Service Specialist
- Location
- Plymouth, MI · On-site
- Job type
- Full-time
- Level
- Mid-level
- Experience
- 1+ year
- Education
- Associate degree
- Listed
- 14 days ago
Skills & highlights for this role
- B2B customer service
- Order management
- Customer communication
- Problem solving
- Microsoft Excel
- Organization and prioritization
Also useful
- SAP
- ERP or order-management systems
- EDI
- Customer portals
- ASN processing
- Automotive, manufacturing, industrial, or distribution experience
- Supply chain or logistics coordination
- Familiarity with AI-assisted tools
About the role
Working at Freudenberg: We will wow your world!
Responsibilities
- Manage assigned B2B customer accounts from order receipt through delivery, ensuring orders, customer requirements, pricing, quantities, and requested dates are accurately maintained in SAP or the applicable ERP system.
- Monitor customer demand, open orders, backorders, past-due orders, product availability, and delivery commitments, proactively communicating changes and potential risks.
- Manage EDI transactions, customer portals, shipping requirements, and Advanced Shipping Notices (ASNs), resolving routine exceptions and maintaining accurate order and shipment data.
- Serve as a primary point of contact for customer inquiries, delivery concerns, complaints, claims, returns, credits, and debits, driving timely resolution and a positive customer experience.
- Partner closely with Sales, Production, Supply Chain, Procurement, Logistics, and Finance to align customer demand with production and delivery capabilities.
- Track changing customer requirements and demand patterns, communicate priorities across the organization, and help protect on-time delivery and customer service performance.
- Identify recurring customer or order-management issues and support continuous improvement initiatives that strengthen accuracy, responsiveness, efficiency, and the overall customer experience.
Qualifications
- Associate degree in Business Administration, Supply Chain, Logistics, Marketing, Communications, or a related field, or equivalent relevant experience.
- At least 1 year of B2B customer service, order management, sales support, logistics coordination, supply chain, or related experience.
- Strong preference for experience within automotive, manufacturing, industrial, distribution, or another environment involving physical products and customer delivery requirements.
- Experience with SAP or another ERP/order-management system preferred, with the ability to quickly learn new systems, customer portals, and digital tools.
- Familiarity with EDI, customer demand schedules, backorders, ASNs, claims, returns, credits, debits, or similar order-to-delivery processes is preferred.
- Strong communication, organization, and problem-solving skills with the ability to manage competing priorities, resolve issues, and confidently communicate with customers and cross-functional teams.
- Strong digital and analytical aptitude, including Microsoft Excel and the ability to interpret order, demand, delivery, and customer-service data while adapting to evolving automation and AI-assisted tools.
Freudenberg-NOK General Partnership
Equal opportunity and legal notices
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
From Freudenberg's careers page, first listed on Rolev.ai on October 27, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the Customer Service Specialist job at Freudenberg located?
This Customer Service Specialist position at Freudenberg is located in Plymouth, MI (On-site). Always check Freudenberg's application page for specific state eligibility or relocation policies.
What qualifications are required for Customer Service Specialist at Freudenberg?
For the Customer Service Specialist role, Freudenberg highlights 1+ year of relevant experience; a associate degree; experience with B2B customer service, Order management, Customer communication, Problem solving, Microsoft Excel, Organization and prioritization. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Customer Service Specialist position at Freudenberg?
This listing links directly to Freudenberg's Workday application page. You can apply directly on Freudenberg's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.