Customer Service Supervisor

About the role

• Job Req Number: 125510
• Time Type: Full Time
• Location: Talamas Camandari St., Ciudad Juárez, Chihuahua

Requirements

• Bachelor’s degree and/or engineering degree
• Advanced conversational English
• Proficiency in Microsoft Office (advanced level)
• At least 3 years of experience in a similar position

Responsibilities

• Oversee order tracking at every stage of the process, ensure successful order tracking and urgency status, and establish priorities to facilitate the release of orders as soon as possible in order to meet established deadlines and ensure that operations meet customer expectations.
• Send daily reports on data, status, and released orders to management and the responsible staff.
• Continuously monitor the status of open orders to ensure they are tracked in accordance with the agreed-upon production schedule.
• Oversee the tracking of order receipt (in conjunction with IT) to minimize and prevent issues with order dispatch and signal generation, ensuring that operations comply with the specifications provided by the customer.
• Monitor status reports to track the status of each order, as well as the reasons for processing delays, prioritizing orders that have been pending the longest.
• Attend operations meetings to review issues related to order status and tracking.
• Review the pending items for each shift to verify CTB (Clear to Build), product release planning dates, and signals, and compile them into a single file to track and monitor the progress of each order.
• Monitor the status and follow-up provided by the Non-Con team by receiving the file containing the status of the processed orders.
• Update procedures for the applicable areas whenever there is an update or an authorized improvement proposal to keep manuals and procedures current and ensure continuous process improvement.
• Review orders with errors and signal issues to oversee the follow-up on escalations made to IT or the designated department.

• DSV – Global transport and logistics
• Trabajar en DSV significa jugar en una liga diferente.
• Como líder mundial en transporte y logística, hemos recorrido un extraordinario camino de crecimiento. Crezcamos juntos mientras seguimos innovando, digitalizando y consolidando nuestros logros.

Con cerca de 150.000 empleados en más de 90 países, trabajamos a diario para ofrecer servicios de calidad, satisfacer las necesidades de nuestros clientes y ayudarles a alcanzar sus objetivos. Sabemos que la mejor manera de lograrlo es incorporando nuevos talentos, nuevas perspectivas y personas ambiciosas como tú.

En DSV, el rendimiento está en nuestro ADN. No solo trabajamos, sino que nuestro objetivo es dar forma al futuro de la logística. Esta ambición impulsa un entorno dinámico basado en la colaboración con equipos de primer nivel, la responsabilidad y la acción. Valoramos la inclusión, aceptamos diferentes culturas y respetamos la dignidad y los derechos de cada persona. Si quieres generar un impacto positivo, contar con la confianza de los clientes y desarrollar tu carrera profesional en una empresa con visión de futuro, este es el lugar ideal.

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