Heidelberg Materials
Direct Workday career site

Customer Service Supervisor

Pay
$68,550 – $91,410 per year
Location
Sumter, SC
Listed
2 days ago

About the role

Line of Business: Other

What You'll Be Doing

  • Lead and coach the customer service team to deliver exceptional service and operational excellence.
  • Oversee order management, scheduling, billing, and customer communications for hazardous waste services.
  • Partner with operations, transportation, sales, and environmental teams to ensure compliant and efficient service delivery.
  • Monitor team performance, resolve escalated customer concerns, and drive continuous process improvements.
  • Analyze customer service metrics and implement strategies that enhance customer satisfaction and business results.

What Are We Looking For

  • Demonstrated ability to lead, develop, and motivate a customer service team in a fast-paced environment.
  • Strong communication, relationship-building, and conflict-resolution skills.
  • Knowledge of regulatory compliance, documentation, and service processes associated with hazardous waste operations.
  • Proven capability to prioritize competing demands, analyze information, and make sound decisions.
  • Proficiency with customer service systems, reporting tools, and business software applications.

Work Environment

  • Collaborative office environment supporting hazardous waste and environmental service operations.
  • Frequent interaction with customers, drivers, operations personnel, sales teams, and regulatory stakeholders.
  • Dynamic, deadline-driven setting requiring strong organization, attention to detail, and responsiveness.
  • Focus on safety, compliance, teamwork, and continuous improvement.
  • Opportunity to make a meaningful impact on customer satisfaction and operational performance.

What We Offer

  • Competitive base salary, $68,550 to $91,410 annually and participation in our annual incentive plan.
  • 401(k) retirement savings plan with an automatic company contribution as well as matching contributions.
  • Highly competitive benefits programs, including: Medical, Dental, and Vision along with Prescription Drug Benefits Health Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA) AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays

Equal Opportunity Employer - Minority / Female / Veteran / Disabled

About Us

Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.

Read the original posting

From Heidelberg Materials's careers page, first listed on Rolev.ai on November 8, 2026. Rolev.ai is not the employer.

How Rolev.ai helps with this application

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Common questions

What is the salary for the Customer Service Supervisor role at Heidelberg Materials?

The Customer Service Supervisor posting at Heidelberg Materials states compensation of $68,550 – $91,410 per year. Final pay may depend on location, experience, and interview evaluation on Heidelberg Materials's official career site.

Where is the Customer Service Supervisor job at Heidelberg Materials located?

This Customer Service Supervisor position at Heidelberg Materials is located in Sumter, SC. Always check Heidelberg Materials's application page for specific state eligibility or relocation policies.

How do I apply for the Customer Service Supervisor position at Heidelberg Materials?

This listing links directly to Heidelberg Materials's Workday application page. You can apply directly on Heidelberg Materials's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.

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