Customer Service Trainer

About the role

We are seeking a skilled and proactive Customer Service Trainer to design, implement, and oversee training programs for our customer service team. The successful candidate will be responsible for developing training materials, conducting sessions, and evaluating the effectiveness of customer service strategies to ensure consistency and excellence across all customer interactions.

Responsibilities

• Develop and deliver comprehensive training programs for new and existing customer service staff.
• Evaluate individual and team performance to identify areas for improvement.
• Provide coaching and feedback to customer service representatives.
• Create training manuals, materials, and documentation.
• Collaborate with management to align training strategies with company goals.
• Monitor customer service metrics and use data to guide training improvements.
• Ensure compliance with company policies and customer service standards.

Qualifications

• Proven experience as a Customer Service Trainer, Team Leader, or similar role.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of customer service practices and performance evaluation techniques.
• Ability to design engaging learning content and conduct training sessions.
• High attention to detail and organizational skills.
• Bachelor's degree in Business, Communications, Human Resources, or related field (preferred)

Additional Information: Benefits

• Competitive salary ($59,000 - $65,000 per year)
• Professional development and growth opportunities
• Supportive and collaborative work environment
• Health, dental, and vision insurance packages
• Paid time off and company holidays