Customer Service Trainer

About the role

Strive Global is looking for a dynamic and organized Customer Service Trainer to support employee development through engaging training programs, practical coaching, and continuous performance improvement.

In this role, you will help design and deliver training sessions, introduce customer service best practices, evaluate learning outcomes, and support team members in strengthening their communication and problem-solving abilities.

The ideal candidate is an enthusiastic communicator who enjoys mentoring others, creating positive learning experiences, and contributing to a culture of service excellence.

Key Responsibilities

• Develop and deliver engaging training sessions focused on customer service standards, communication techniques, and professional development.
• Facilitate onboarding and orientation programs for new customer service team members.
• Create and maintain training materials, presentations, instructional guides, and learning resources.
• Evaluate training effectiveness through assessments, feedback, and performance observations.
• Provide constructive coaching and individualized support to improve employee confidence and service quality.
• Collaborate with team leaders to identify skill gaps and recommend targeted training solutions.
• Reinforce customer service procedures, professional communication standards, and effective issue-resolution techniques.
• Monitor employee progress and maintain accurate training documentation.
• Introduce interactive learning activities, practical scenarios, and role-playing exercises to strengthen customer interactions.
• Support continuous improvement initiatives that enhance team performance and customer satisfaction.

Qualifications & Requirements

• Excellent verbal and written communication skills.
• Strong presentation, coaching, and interpersonal abilities.
• Ability to explain concepts clearly and engage diverse learning audiences.
• Strong organizational skills with excellent attention to detail.
• Understanding of customer service principles and effective communication techniques.
• Ability to provide constructive feedback and motivate others.
• Confidence in facilitating group discussions and interactive learning activities.
• Familiarity with Microsoft Office, Google Workspace, or similar productivity tools.
• Strong problem-solving abilities and a proactive approach to challenges.
• Positive attitude, adaptability, and a commitment to continuous learning.

Additional Information

At Strive Global, we recognize that investing in our people is essential to building successful teams. We aim to provide a professional environment that encourages personal development, collaboration, and long-term career growth.

• Competitive Salary: Annual compensation ranging from $34,000 to $38,000.
• Career Growth Opportunities: Opportunities to develop professionally and pursue advancement within the organization.
• Professional Skill Development: Strengthen your expertise in training, leadership, communication, and employee development.
• Supportive Work Environment: Be part of a collaborative team that values respect, encouragement, and shared success.
• Leadership Development: Build practical coaching, mentoring, and team-development capabilities.
• Meaningful Impact: Play an important role in helping team members improve their skills and deliver exceptional customer experiences.
• Continuous Learning: Expand your professional knowledge through hands-on training initiatives and ongoing development opportunities.