Customer Services Engineering Supervisor

About the role

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Position Summary

The Engineering Lead of Systems Upgrades Engineering is a high visibility position leading in a dynamic environment interfacing directly with other Airbus departments ranging from Program, Airworthiness, Kit Management and transnational engineering teams. The position will establish a strong foundation for upward mobility within a global Airbus organization.

The individual is responsible for leading, developing and sustaining an engineering team to execute all engineering activities associated with on-time, on-cost and on-quality delivery of the commercial aircraft modification focused on avionic systems for the fleet of in-service Airbus aircrafts.

Meet the team

Our Engineers have the privilege of working on complex, highly engineered machines and are involved at all stages of the aircraft life cycle, from product development to manufacturing and direct support to our airline customers. If you’re interested in designing, creating, and testing the present and future of Airbus products across the globe, join our mission to connect the world.

Your working environment

The Engineering Center in Mobile, Alabama houses hundreds of Airbus engineers who assist in the design and development of Airbus commercial aircraft cabins, including aftermarket upgrades, reconfigurations and services of all product types across the globe.

How we care for you

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.
• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

Your challenges

• People’s management and leadership skills: 55%
• Lead and guide a team of engineering professionals to develop and deliver completed engineering requirements for assigned projects.
• Build and maintain a high performing, responsive engineering team with qualified technical expertise to assure availability and depth of critical competencies, skills and delegations to support multiple aircraft modification activities.
• Responsible for the annual Performance and Development (P&D) process for the group, including performance assessments, training and talent management.
• Represent the team in global team lead meetings, committees, and other business meetings.
• Develop workload model for team and effectively manage workload within team members.
• Collaborate with counterparts in Hamburg and Toulouse on all topics related to this position, including ways of working, process and business improvement, engineering methods, certification and compliance, quality and business acumen.
• Review product design for compliance with engineering principles, regulatory requirements, company standards and customer contract requirements.
• Responsible for Design Organization Manual adherence and managing process updates and improvements. Lead aircraft embodiments and in service issues related to Systems upgrades.
• Contribute to the Safety Management System established within the organization.
• Plan, support and report annual budget and spending including outsourcing activities.
• Manage suppliers/subcontractors performance, upskilling, resource management and process improvements.
• Accountable for the timely delivery of a complete, accurate retrofit solutions to the Customers Lead program review meetings with internal stakeholders for all the project portfolio under the team responsibility.

Your boarding pass

• Bachelor of Science/Engineering degree or equivalent
• Minimum of 15 years of experience leading large diverse engineering teams in the aviation industry, in the area of engineering, project management, design/production
• Authorized to Work in the US
• Experience leading a technical team of aviation personnel
• Able to critically analyze and challenge design data within the scope of the position. Good coordination and relationship skills to work with team members, customers, partners, airworthiness authorities and other Airbus departments; a good team player
• Ability to build and maintain an internal network with colleagues globally
• Ability to interpret an extensive variety of technical aircraft topics
• Excellent communication, coordination, and organization skills
• Ability to inter-relate with and motivate diverse teams
• Demonstrates a high level of listening and oral skills by leading discussions on issues, solutions, ideas, and status of work
• Leads in the preparation of complex business and technical material and presentation packages
• Able to effectively prepare and deliver detailed, complex presentations inside and outside the organization.
• Good presentation and communication skills, as well as able to do so effectively to middle and upper management.
• General technical knowledge on the subject leading
• Ability to read and interpret engineering drawings, bill of materials, compliance documentation and requirements
• In depth knowledge of commercial aircraft modification process and certification
• Able to establish team requirements and set commitments for self and internal team
• Utilize information from various sources to develop new approaches to problem-solving and integrates a variety of techniques to expand thinking of new way of working
• Provide leadership for the Customer Services retrofit engineering function.
• Oversees / supports the management team on the budget responsibilities of the team.

Preferred

• Master(s) in Engineering or Business Administration
• Supervisory experience in the aviation industry
• Airline or Maintenance and Repair Organization (MRO) experience

Travel Required

• Up to 20 % (Domestic and International)

• Organizational information
• Is this a people manager?: Yes

of Exempt Reports: yes (>5 direct reports)

• of Non-Exempt Reports: Nature of Contacts
• Involved, negotiation type communication on a regular basis with internal and external parties

Physical Requirements

Onsite 80%

Remote 20%

Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings.

Daily

Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms.

Daily

Speaking: able to speak in conversations and meetings, deliver information and participate in communications.

Daily

Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.

Daily

Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.

Rarely

Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.

Rarely

Pushing / Pulling: able to push and pull small office furniture and some equipment and tools.

Daily

Sitting: able to sit for long periods of time in meetings, working on computer.

Daily

Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.

Daily

Standing: able to stand for discussions in offices or on production floor.

Daily

Travel: able to travel independently and at short notice.

Rarely

Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces.

Daily

• Personal Protective Equipment required: Required PPE includes, but is not limited to
• Administrative position only PPE required
• This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.