Customer Services Supervisor
- Location
- Coral Springs, FL · On-site
- Job type
- Full-time
- Level
- Lead / Staff
- Listed
- 23 days ago
Skills & highlights for this role
- veterinary practice management software
- front desk operations
- payment processing
- client service
Also useful
- Cornerstone
- Instinct
Stated benefits & perks
- Health
- Dental
- Vision
- 401k match
- Pto
About the role
Join Our Team at Coral Springs Animal Hospital!
Are you a dedicated and compassionate professional looking to make a significant impact on veterinary medicine? Coral Springs Animal Hospital is seeking a Customer Services Supervisor to join our team and help us elevate the standard of care for our beloved animal patients.
What You Can Expect to Do
As a Customer Services Supervisor, you'll lead our front desk operations and empower a collaborative team. In this dynamic, hands-on role, you will guide daily workflows, champion exceptional client experiences, and foster a supportive team culture where your leadership makes a real impact for our patients, clients, and team.
Key Responsibilities
- Team Leadership & Talent Development: Recruit, onboard, train, and coach Client Service Representatives, fostering a culture of accountability, professionalism, and teamwork while providing hands-on support (maintaining a visible presence with at least 60% of working time spent directly supporting team operations).
- Performance Monitoring & Data Utilization: Monitor phone performance, appointment accuracy, and operational metrics, utilizing data-driven insights to implement process improvements and drive departmental enhancements.
- Cross-Functional Collaboration & Compliance: Partner with other hospital departments to promote smooth workflows, ensure adherence to regulatory standards and internal policies, and support hospital-wide operational initiatives
- Financial Administration: Oversee front desk financial transactions-including payment collection, invoicing accuracy, refunds, billing inquiries, and accounts receivable activities like payment plans and collections.
- Operations & Workflow Management: Oversee daily reception, scheduling, and client communication processes to ensure adherence to service standards, policies, and efficient front desk workflows, including hands-on shift coverage during staffing shortages.
Requirements/Qualifications
- Previous supervisory/leadership experience in a veterinary hospital (emergency/specialty experience preferred)
- Ability to multitask and remain composed in a high-stress environment
- Strong interpersonal and communication skills
- Compassionate, dependable, and proactive team player
- Comfortable with computers and veterinary practice management software (Cornerstone, Instinct)
Ready to Apply?
Join us in supporting exceptional veterinary care through efficient and strategic hospital operations. If you're passionate about logistics, organization, and playing a vital behind-the-scenes role in a fast-paced medical environment, we'd love to hear from you!
Submit your application and cover letter today to join our mission of delivering compassionate, cutting-edge veterinary care.
Meet Our Hospital
Who We Are
Coral Springs Animal Hospital is a state-of-the-art, AAHA-certified facility in South Florida offering primary care, specialty services, and 24/7 emergency care. Our compassionate team collaborates across multiple disciplines-from critical care to surgery, cardiology and rehabilitation-delivering advanced diagnostics and treatments using cutting-edge equipment. We're dedicated to fostering a supportive environment where veterinary professionals can grow, feel empowered, and make a meaningful difference in pet lives daily.
Why Join Us?
- Work-Life Rewards - Competitive wages, generous PTO + floating holidays, full medical/dental/vision coverage, employer-funded HSA, paid family leave, 401(k) with match, pet care discounts and more!
- Mentorship and Growth: Benefit from personalized mentorship programs and career advancement opportunities. We support your professional development, providing an environment for growth, regardless of your career goals.
- Ideal Location: Located in South Florida, Coral Springs offers sunny weather year-round and a wide variety of outdoor activities, beautiful beaches, nature, shopping, dining, and a vibrant arts and culture scene. It's one of the most sought-after suburban areas, balancing quiet, charming neighborhoods with exciting destinations, events, and activities.
Equal opportunity and legal notices
Coral Springs Animal Hospital is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
From EVG Specialty Network's careers page, first listed on Rolev.ai on October 17, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the Customer Services Supervisor job at EVG Specialty Network located?
This Customer Services Supervisor position at EVG Specialty Network is located in Coral Springs, FL (On-site). Always check EVG Specialty Network's application page for specific state eligibility or relocation policies.
What qualifications are required for Customer Services Supervisor at EVG Specialty Network?
For the Customer Services Supervisor role, EVG Specialty Network highlights experience with veterinary practice management software, front desk operations, payment processing, client service. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Customer Services Supervisor position at EVG Specialty Network?
This listing links directly to EVG Specialty Network's Greenhouse application page. You can apply directly on EVG Specialty Network's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.