Customer Showroom Liaison

About the role

The Customer Showroom Liaison assists customers and provides an exceptional brand experience. This position serves customers while efficiently scheduling appointments by phone, email, or in person. The candidate will also assist the Post-Customer Service Department in processing post-installation repair and add-on order requests across two showroom locations in Newport Beach and Huntington Beach.

What We Offer

California Closets has both company-owned and franchise locations. This location is company-owned and therefore earns the following benefits:

• Health insurance - Medical, Dental, and Vision
• PTO days, floating holidays, paid holidays, and sick days
• 401K retirement plan with company match
• 40 hours/week with overtime potential
• Grow your career with us - many promotional opportunities are available

Franchises are independently owned and operated and may offer different benefits.

Pay rate

$21 - $25 (depending on experience)

The schedule will be five days per week, either 9:00 a.m. to 5:00 p.m. or 9:30 a.m. to 6:00 p.m., depending on the showroom location. Please note that the position will support both the Huntington Beach Office & Showroom and the Newport Beach Showroom (scheduled to open in December 2026).

Duties and Responsibilities

• Responsible for appointment scheduling in an efficient and detailed manner for our Design Consultants.
• Responsible for answering incoming phone calls and emails, addressing client needs.
• Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with the accuracy of consultations being scheduled.
• When in a showroom, serves as first contact to greet all clients who visit our showroom.
• Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing the showroom.
• May be assigned other administrative duties including service warranty, additional sales support (add-on orders), and/ or other clerical responsibilities unique to the showroom location or business needs.

Qualifications & Requirements

• 1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry - preferably within a luxury brand environment
• Associates Degree related to business administration / accounting from an accredited college or university preferred
• Calendar management / regional scheduling experience preferred
• Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment
• Detail oriented, organized and time management skills
• Ability to provide an exceptional client experience aligned to the company values
• Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc)