Customer Solution Manager (m/f/d)

About the role

• Job Req Number: 131736
• Arbeitszeitmodel: Vollzeit
• Division: DEU - Schenker Deutschland AG (Road)
• Standort: Hamburg
• Manager: Sascha Hanf

Bewerbungsfrist

We are actively searching for a Customer Solution Manager, Road Control Tower

(m/f/d) the position can be based in one of our Road Transport Control Towers across Germany, the Netherlands or Poland.

Financial Benefits

Capital-forming benefits, company pension scheme, employee discounts, DSV employee card with a monthly net credit, job bike, anniversary payments

Health and Mobility

• Supplementary health insurance (depending on division), screen work glasses, group accident insurance
• Onboarding: Extensive onboarding with an individual training plan

Team

A great, dedicated, and motivated team, flat organizational structures, and an open working atmosphere

Variety

• A diverse range of tasks with significant decision-making freedom at a global player
• Flexibility: A modern workplace including a transparent flexitime policy.

Development

• Regular training and development programs, e‑learning offerings, and initiatives such as
• Talents@DSV to keep your skills up to date. Tailored development programs are also possible.

Job Purpose

“You can make the difference in the partnership between the customer and DSV.”

Bérke Seelen, Senior Manager, European Road Control Tower

Shape solutions that move our customers forward

As a Customer Solution Manager in DSV’s Road Control Tower, you are at the centre of the relationship between our customers and our organisation. You bring people together across operations, commercial teams and markets to solve complex challenges, strengthen performance and turn agreements into solutions that work in practice.

Working across customer management, Road operations and solution development, you will be close to the decisions that matter. You will turn customer requirements and performance insights into practical improvements, bringing colleagues and customers together to deliver results across internal markets.

Be the connection that brings customer, commercial, operations and IT together....

As the strategic link between the customer and DSV, you oversee performance, coordinate stakeholders, and ensure that commercial agreements become effective and scalable logistics solutions. You know your customers well enough to anticipate what they need next.

You will work with your customers from every angle, and no two customer challenges are quite the same. You may be working with operations on performance, bringing IT into a new implementation, supporting a commercial opportunity or designing a customer-specific solution. The breadth of the role gives you a 360-degree view of the customer and a wide network across DSV.

In this role, you will

• Act as the Control Tower's single point of contact coordinating internal stakeholders to ensure operational excellence and successful customer implementations.
• Own and develop relationships with strategic customers, acting as their strategic primary point of contact
• Lead through influence rather than hierarchy, bringing the right people together across DSV to turn customer needs into action
• Translate customer requirements into sustainable logistics solutions and improvement initiatives
• Lead customer governance, including monthly and quarterly business reviews
• Rate management (tender, new lanes, communicate/negotiate/implement rate update/changes)
• Responsible for sustainable and profitable customer solutions or driving customer profitability
• Monitor KPIs, operational performance and service levels, turning insight into action
• Coordinate escalations and drive structural corrective actions
• Identify opportunities that strengthen customer retention, continuous improvement and business growth
• Balance customer expectations with operational feasibility and commercial objectives.

Ideally, you bring

• Grow through ownership and influence
• You will join the Contract Management team within the Road Control Tower organisation, which serves as the strategic customer interface for some of DSV's most important Road Logistics customers.

This is an opportunity to expand your scope through international customer exposure, cross-functional collaboration and real accountability. You will have the freedom to influence solutions, challenge constructively and help shape both the customer experience and DSV’s performance.

What you bring

You combine strong customer focus with commercial awareness and the ability to navigate complex stakeholder environments.

We are looking for someone with

• Several years (5-10 years) of relevant experience in transport, logistics, supply chain, customer solutions, account management, or contract management
• Strong knowledge of Road Freight operations and international transport networks
• Experience managing strategic customer relationships or portfolios
• The ability to influence stakeholders at different organisational levels
• Strong analytical skills and confidence working with KPIs, performance metrics and operational data
• Experience driving continuous improvement
• A solution-oriented mindset with the confidence to challenge constructively
• Strong Excel and data interpretation capabilities
• Excellent communication skills in English.

Ready to shape what’s next?

If you want to take ownership of strategic customer partnerships and turn insights into operational and commercial impact, we would like to hear from you.

The position can be based in

Germany, the Netherlands or Poland.

Your Contact: David Miller

P&O Talent Acquisition Partner

Please apply with your complete application documents via Employee Central.

Please submit your complete application documents. To do so, create a profile, save it, and then click “Apply” again at the end.

People with severe disabilities and those with equal status will be given preferential consideration if they are equally qualified.

• Benefits may vary depending on location or division.

DSV – Global Transport and Logistics

Was bewegt dich?

Bei DSV bewegen wir mehr als nur Güter. Wir bewegen Karrieren, Ambitionen und Chancen.

Mit rund 150.000 Kolleg:innen in über 90 Ländern sind wir weltweit führend in der Transport- und Logistikbranche. Doch was uns wirklich stark macht, sind die Menschen, die unsere Dienstleistungen und Lösungen jeden Tag mit Leben füllen. Ob im operativen Bereich oder in der Zentrale – jede Rolle trägt dazu bei, dass Lieferketten funktionieren und unsere Welt in Bewegung bleibt.

Bei uns wirst du Teil eines Teams, in dem du Verantwortung übernimmst, eigene Ideen einbringst und Entscheidungen triffst, die wirklich etwas bewirken. Es ist ein Ort, an dem Menschen, Karrieren und Ideen vorankommen. Wir setzen auf transparente Kommunikation, echte Zusammenarbeit und ein Umfeld, in dem wir uns gegenseitig unterstützen, herausfordern und gemeinsam Erfolge feiern.

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• Wenn du etwas bewegen, deine Karriere vorantreiben und Teil von etwas Größerem sein möchtest – dann bist du bei DSV genau richtig.
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