Customer Strategy

About the Role

Reporting to the Head of Customers, this role will drive our next tier of growth with some of our largest customers. You will be responsible for going deep with our partners, in both implementation and account growth, understanding how we deliver maximum value now and become core to their operations.

This is an inherently cross-functional role, requiring technical fluency, customer chops and high levels of ownership. You will be the primary point of contact for your customers and need to independently manage those relationships, driving product adoption and identifying opportunities for growth.

The ideal candidate will have a deep understanding of the business and operations sides of healthcare, enabling you to be a trusted partner to our customers and understanding the nuances of practice operations and success. You are equally comfortable jumping into data, talking a customer through implementation tradeoffs and partnering on strategic vision with the exec team. This is the opportunity engine of the business, and you’ll work closely with operations, engineering and go-to-market to ensure success of launches, delivery and growth.

What You’ll Do

• Partner Deeply: Serve as the lead for a set of provider customers, being the primary point of contact in the customer relationship and developing a deep understanding of their business goals and operational workflows.
• Identify New Product and Growth Opportunities: Dive into what matters most to our customers and identify, define and drive product opportunities to improve and deliver maximum value.
• Own a Customer End-to-End: Engage during the sales process, implement new customers, monitor happiness, review progress and data outcomes, and strategically identify opportunities for expansion and upsell to help us do more for our customers.
• Create Data-Driven Solutions: Identify, respond to and recommend solutions to any customer issues by digging into data and collaborating with internal teams (e.g. Ops, Engineering) to ensure continued improvement and success.
• Build the Playbook: Contribute to the development of best practices and playbooks for the Customer Strategy team, defining how we support and grow our customers quarter over quarter.

About You

Experience

• 3+ years of experience in high-growth environments or ambiguity-heavy roles (e.g. startups, consulting, VC/PE/IB)
• Track record of expansively owning and driving key business outcomes on high-performing teams
• Strong tech toolkit: advanced SQL and spreadsheet skills (data cleaning, analysis, and modeling) or code fluency

Attributes

• Problem Solver: You enjoy identifying problems and designing solutions, whether process or product, and bring structure to unstructured problems to drive execution and scale.
• Ownership Mentality: You take full responsibility for outcomes, follow through without being asked, and hold yourself to a high bar.
• Customer Obsessed: You get done whatever is best for the customer and Valerie Health, from digging into support requests or hopping on an early morning implementation call.
• Strong Communicator: You are clear and succinct in both written and verbal communication, capable of adjusting style for different audiences.
• Work as Craft: You take pride in your work and thrive when achieving a high quality bar, but also have good intuition around what is “good enough” to achieve high velocity execution.
• Growth Mindset: You are eager to learn new approaches, seek feedback, and continually improve skill sets.

Compensation & Benefits

• Competitive salary, equity and benefits including medical, dental, vision, 401(k) and PTO
• Be the opportunity engine and growth driver in an AI-native, high-growth startup
• SF office: Daily catered lunch and dinner reimbursement