Customer Success Account Manager - Adelaide
- Location
- United States
- Job type
- Full-time
- Level
- Mid-level
- Experience
- 2+ years
- Education
- Bachelor's degree
- Listed
- 29 days ago
Skills & highlights for this role
- customer success management
- stakeholder management
- cloud technology
Also useful
- Azure
- Microsoft 365
- digital transformation
Overview
At Microsoft, our mission is to empower every person and organisation on the planet to achieve more. In this role, you will serve as a trusted advisor to customers, helping them realise business value from their Microsoft investments.
You will work closely with customer stakeholders, technical teams, partners, and Microsoft specialists to promote adoption, strengthen customer satisfaction, maintain operational health, and deliver measurable business results. This opportunity is ideal for professionals who are passionate about customer success, technology, relationship management, and creating meaningful outcomes for enterprise customers.
Responsibilities
- Build and maintain trusted relationships with customer stakeholders and Microsoft teams.
- Work with customers to establish and deliver success plans that support their business priorities.
- Coordinate Microsoft and Partner resources to achieve successful customer outcomes.
- Monitor customer health, identify risks, and coordinate mitigation activities.
- Help customers drive adoption and realise value from their Microsoft cloud investments.
- Support stakeholder alignment and facilitate governance discussions.
- Drive effective execution of customer success plans, milestones, and agreed actions.
- Collaborate across engineering, sales, support, and delivery teams to provide a seamless customer experience.
Required Qualifications
- Bachelor's degree in Business, Technology, Computer Science, or a related discipline, or equivalent experience.
- 2+ years of experience in Customer Success, Consulting, Service Delivery, Customer Engagement, Portfolio Management, or a related field.
- Proven experience managing customer relationships and delivering business outcomes.
- Strong communication and stakeholder management skills.
Preferred Qualifications
- Experience with cloud technologies and digital transformation programmes.
- Familiarity with Microsoft cloud solutions, including Azure, Microsoft 365, Security, and Business Applications.
- Experience working in large enterprise or public sector environments.
Additional information
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Equal opportunity and legal notices
Microsoft is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
From Microsoft's careers page, first listed on Rolev.ai on October 11, 2026. Rolev.ai is not the employer.
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Common questions
Where is the Customer Success Account Manager - Adelaide job at Microsoft located?
This Customer Success Account Manager - Adelaide position at Microsoft is located in United States. Always check Microsoft's application page for specific state eligibility or relocation policies.
What qualifications are required for Customer Success Account Manager - Adelaide at Microsoft?
For the Customer Success Account Manager - Adelaide role, Microsoft highlights 2+ years of relevant experience; a bachelor's degree; experience with customer success management, stakeholder management, cloud technology. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Customer Success Account Manager - Adelaide position at Microsoft?
This listing links directly to Microsoft's application page. You can apply directly on Microsoft's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.