Customer Success Engineer Federal with a TS/SCI w/CI
- Pay
- $190,000 – $240,000 per year
- Location
- Virginia · On-site
- Job type
- Full-time
- Level
- Mid-level
- Experience
- 5+ years
- Listed
- 23 days ago
Skills & highlights for this role
- TS/SCI clearance
- CI polygraph
- network digital twin
- network security fundamentals
- multi-vendor network troubleshooting
- post-sales technical support
Also useful
- CCIE
- JNCIE
- VCDX
- Python
- API-driven workflows
Forward Networks is looking for a Customer Success Engineer.
- Do want to create a category and help build a special company?
- Join a company that has been in market 5+ years and has some of the top Federal agencies and F500/Global 2000 already buying and referenceable.
- We are building a special team and hope you consider us if you want to have the experience of changing the networking world as we know it.
What you'll do
As a Customer Success Engineer for our Federal team, you will be responsible for providing world class post-sales technical leadership to our client base.
Responsibilities
- Providing advice and guidance as the Forward Networks subject matter expert to ensure successful ongoing usage and adoption of our technologies
- Taking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures
- Walking customers through the various stages of adoption with Forward Networks Platform
- Working directly with our internal Product Management, Engineering, Sales and Marketing teams.
- Some travel to customer locations (<10%)
Requirements
- B.S. Computer Science or equivalent educational experience
- TS/SCI w/ a CI Poly Clearance Required
- 5+ years of customer facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider or Governmental agencies
Experience
- Strong understanding of Networking and Security fundamentals
- Experience in working with multiple Network vendors (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks etc.)
- Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; Superior presentation skills
- Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems
- Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
Highly Desired
- One or more of the following certificates: CCIE, JNCIE or VCDX
- Experience in working for a startup company
- Working knowledge of API driven workflows and scripting languages (Python, bash, jq, graphql, etc)
Additional information
The expected On-Target Cash Earnings for this role is between $190,000-$240,000 per year. Within this range, individual pay is determined by several factors including but not limited to, job-related skills, work experience, and relevant education/training
About Forward
Forward was founded in 2013 by four Stanford Ph.D.s, building the industry's first network digital twin: a mathematically accurate model of the production network. It's the foundation for autonomous networking, giving engineers and AI agents the ability to know the impact of every change before it touches production. That founding instinct still defines how we work. We're accurate and evidence-driven, relentless about clarity, and we'd rather be certain than comfortable, building a groundbreaking platform that transforms how teams run and secure networks across every major cloud and vendor environment.
Global leaders like Goldman Sachs, PayPal, S&P Global, IBM, and Dell trust Forward, alongside fast-growing enterprises and government agencies, realizing an average of $14.2 million in annual benefits, according to IDC. Backed by top-tier investors, including A. Capital, Andreessen Horowitz, Goldman Sachs, MSD Partners, Omega Venture Partners, Section 32, and Threshold Ventures, and headquartered in Santa Clara, we're most proud of our team: curious people who'd rather build what doesn't exist than accept how things have always been done.
From Forward's careers page, first listed on Rolev.ai on October 17, 2026. Rolev.ai is not the employer.
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Common questions
What is the salary for the Customer Success Engineer Federal with a TS/SCI w/CI role at Forward?
The Customer Success Engineer Federal with a TS/SCI w/CI posting at Forward states compensation of $190,000 – $240,000 per year. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Forward's official career site.
Where is the Customer Success Engineer Federal with a TS/SCI w/CI job at Forward located?
This Customer Success Engineer Federal with a TS/SCI w/CI position at Forward is located in Virginia (On-site). Always check Forward's application page for specific state eligibility or relocation policies.
What qualifications are required for Customer Success Engineer Federal with a TS/SCI w/CI at Forward?
For the Customer Success Engineer Federal with a TS/SCI w/CI role, Forward highlights 5+ years of relevant experience; experience with network digital twin, network security fundamentals, multi-vendor network troubleshooting, post-sales technical support. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Customer Success Engineer Federal with a TS/SCI w/CI position at Forward?
This listing links directly to Forward's Greenhouse application page. You can apply directly on Forward's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.