Codes Health
Healthcare & Life SciencesDirect Ashby career site

Customer Success Lead, Enterprise

Location
Remote (US)
Job type
Full-time
Level
Lead / Staff
Experience
4+ years
Listed
23 days ago

Skills & highlights for this role

  • B2B customer success
  • account management
  • QBR facilitation
  • CRM platforms (Salesforce, HubSpot, Gainsight)

Also useful

  • legal tech
  • healthcare tech
  • NRR and expansion management

About the Role

Enterprise law firms are our most complex and highest-value relationships. As our Enterprise Customer Success Lead, you'll own a portfolio of high volume firms, whatever shape they take - building deep relationships, driving adoption, and ensuring they realize measurable value from Codes Health. You'll be the single point of accountability for account health, expansion, and executive engagement. You'll work closely with the Head of CX, operations, and product to translate customer feedback into real improvements.

What You'll Own

  • Own a portfolio of enterprise accounts starting post-sale, from building key relationships to maintaining account health
  • Lead structured onboarding for new enterprise customers - platform training, first case submission, integration into firm workflows
  • Conduct regular business reviews (QBRs) and executive check-ins to surface value, resolve friction, and identify growth opportunities
  • Maintain documented account health status for every firm in your portfolio; flag at-risk accounts and lead recovery plans
  • Own expansion within your book: upsell volume, additional practice areas, additional offices, and new service lines
  • Be the customer's advocate internally - route feedback to product, operations, and leadership and close the loop with customers on outcomes
  • Build and iterate on scalable playbooks for onboarding, QBRs, renewals, and escalations
  • Collaborate with the Support Lead to ensure enterprise escalations are resolved quickly and with white-glove service

What We're Looking for

  • 4-7 years of B2B Customer Success or Account Management experience, ideally in legal tech, healthcare tech, or a document/workflow SaaS
  • Demonstrated track record managing enterprise accounts with strong NRR and expansion results
  • Executive presence - comfortable running QBRs with partners and firm administrators
  • Highly organized, process-oriented: you build playbooks, not just relationships
  • Strong instincts for identifying expansion signals and converting them into revenue
  • Experience with CRM / CS platforms (Salesforce, HubSpot, Gainsight, or equivalent)
  • Comfortable in an early-stage environment - you can build structure without waiting to be told

Success Metrics

  • Net Revenue Retention: Retain and grow ARR within your portfolio
  • Onboarding Completion: 100% of enterprise customers complete structured onboarding within 2 weeks
  • QBR Cadence: All enterprise accounts on a regular review schedule (quarterly minimum)
  • Account Health Coverage: Every account has a documented health status; zero surprise churns
  • Expansion Pipeline: Active expansion opportunities identified and progressed each quarter

Codes Health * Customer Experience * Hiring 2026

About Codes Health

At Codes Health, we are building the modern platform for medical record retrieval. Legacy record retrieval is notoriously slow and unreliable; our system uses AI to deliver decision-ready records much faster and more accurately.

Started just over a year and a half ago, our volume is doubling MoM with a clear path to category leadership. We support practices ranging from Plaintiff Law to Specialty Healthcare. We are a well-funded, rapidly growing team focused on growing 100x from where are today.

Our mission is to automate record retrieval, which will only be achieved through innovative engineering and relentless execution.

Read the original posting

From Codes Health's careers page, first listed on Rolev.ai on October 17, 2026. Rolev.ai is not the employer.

How Rolev.ai helps with this application

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Common questions

Where is the Customer Success Lead, Enterprise job at Codes Health located?

Yes, this Customer Success Lead, Enterprise opening at Codes Health is listed as Remote (US). Always check Codes Health's application page for specific state eligibility or relocation policies.

What qualifications are required for Customer Success Lead, Enterprise at Codes Health?

For the Customer Success Lead, Enterprise role, Codes Health highlights 4+ years of relevant experience; experience with B2B customer success, account management, QBR facilitation, CRM platforms (Salesforce, HubSpot, Gainsight). Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.

How do I apply for the Customer Success Lead, Enterprise position at Codes Health?

This listing links directly to Codes Health's Ashby application page. You can apply directly on Codes Health's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Ashby application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.

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