Customer Success Manager

Position Overview

Your top priority is helping customers achieve the outcomes they came to us for.

To do that, you will

• Define success with customers and lead their onboarding
• Own the relationship and look for ways to create more value over time
• Relay feedback to product and engineering, and help validate new launches
• Support upsells, testimonials, and case studies where they make sense
• Build CS playbooks, support materials, and workflows

Desired Attributes

• Kind, humble, relentless, focused
• Tech-savvy with strong communication - our product is fairly technical, and you'll need to teach customers how to use it well
• Quick to learn product and industry context
• Comfortable presenting to leadership (business cases, QBRs, etc.)
• Strong work ethic - this is an early-stage startup, so expect to build some of the playbook yourself
• Strategic and creative - able to zoom out and rethink how we approach problems
• Bonus: experience with Zapier, CRM automations, or agents in a CS/support function

A note on pace

• We ship weekly, and priorities move as we learn from customers.
• Requirements are often incomplete when work starts, and you'll be expected to shape them.
• If that pace excites you, you'll fit in well.

Benefits

• Competitive salary plus equity options
• Health, dental, and vision coverage
• Catered lunch in the office
• $70 a month toward your commute
• Team happy hours and events
• Build a category-defining company with a small, driven team

Comp Philosophy

• Cash for stability.
• Bonus for performance.
• Equity for ownership.
• Your package reflects your role, your experience, and what you deliver.