Direct Ashby career site

Customer Success Manager

Location: Chicago, IL (Remote) · Hybrid
Job type: Full-time
Level: Senior
Experience: 5+ years
Listed: 18 days ago

Skills & highlights for this role

B2B SaaS customer success
Product adoption and utilization
End-user training
Renewals and retention ownership
Relationship management
Technical concept communication to non-technical audiences
Analytical risk identification

Also useful

Early-stage startup experience
Playbook and process building from scratch
Enterprise or B2B customer support
Product launch or rollout experience
Industrial, logistics, or supply-chain customer experience
AI or automation familiarity

The Role

We’re hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows - and we’re growing fast.

You’ll own the full post-sale relationship for a portfolio of accounts - leading onboarding, training, adoption, and renewals. This role blends relationship management with technical problem-solving and strategic enablement, ideal for someone who loves helping teams embrace new technology and scale with confidence.

At Canals, you’ll be empowered to contribute to the formation of new systems, playbooks, and protocols as we continue to grow. If you thrive in fast-moving environments, enjoy simplifying complex systems for non-technical users, and get energy from seeing your customers succeed, this role is for you.

What You’ll Do

Own a portfolio of customer relationships, driving adoption, retention, and renewals.
Lead onboarding and customer training sessions to ensure quick, confident rollout across teams.
Monitor usage and engagement metrics to identify adoption gaps, expansion opportunities, and renewal risks.
Partner with Product and Engineering to surface customer insights and resolve issues efficiently.
Facilitate regular business reviews to demonstrate ROI and align on future goals.
Contribute to the creation and evolution of scalable systems, playbooks, and processes as we grow.
Champion a customer-first mindset across Canals, ensuring every customer interaction reflects our values.

What You'll Bring

Typically, 5-8 years in Customer Success for a B2B SaaS product.
Experience working in an early-stage startup and building playbooks, processes, or systems from scratch.
Demonstrated success driving product adoption, utilization and training end users.
Proven experience owning renewals and driving retention across a book of business.
Comfortable navigating ambiguity and taking initiative to create clarity and structure.
Strong communication and relationship-building skills across all levels of an organization.
Comfortable explaining technical concepts to non-technical audiences.
Organized, analytical, and proactive - you spot risks early and act quickly.
Experience supporting B2B or enterprise customers preferred.

Bonus Points

You’ve supported the launch or rollout of new products or features, helping define success metrics and feedback loops.
You have experience working with non-technical customers in industrial, logistics, or supply-chain environments.
You’re passionate about AI, automation, or operational efficiency in complex business systems.

About Canals

Canals builds software for wholesale distributors, helping them operate more efficiently through automation and AI.

Our customers are the companies responsible for moving the materials that power the real economy; electrical supplies, plumbing products, roofing materials, HVAC equipment, and more. Every day, thousands of people rely on Canals to help process orders, manage purchasing, handle accounts payable, and streamline critical business workflows.

We're a profitable, rapidly growing company with a team of roughly 140 people distributed across North and South America. We care deeply about building great products, hiring exceptional people, and creating an environment where talented individuals can do the best work of their careers.

Why Join Canals

We're building software that solves real problems for an industry that keeps the world running. Our customers rely on our platform every day to operate their businesses.

We've found strong product-market fit and continue to grow quickly, creating opportunities for people who want to have a meaningful impact on the trajectory of a company.

We believe great people build great companies. That's why we invest heavily in hiring, development, and creating an environment where talented individuals can do the best work of their careers.

You'll work alongside ambitious, thoughtful teammates who care deeply about what they do, challenge each other directly, and have a lot of fun along the way.

We value ownership, transparency, and continuous improvement. Good ideas can come from anywhere, and people are trusted to make things happen.

We're remote-first, flexible, and distributed across North and South America, bringing together talented people from a wide range of backgrounds and experiences.

Equal opportunity and legal notices

Canals.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age.

Read the original posting

From Canals's careers page, first listed on Rolev.ai on October 22, 2026. Rolev.ai is not the employer.

How Rolev.ai helps with this application

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Common questions

Where is the Customer Success Manager job at Canals located?

Yes, this Customer Success Manager opening at Canals is listed as Chicago, IL (Remote) (Hybrid). Always check Canals's application page for specific state eligibility or relocation policies.

What qualifications are required for Customer Success Manager at Canals?

For the Customer Success Manager role, Canals highlights 5+ years of relevant experience; experience with B2B SaaS customer success, Product adoption and utilization, End-user training, Renewals and retention ownership, Relationship management, Technical concept communication to non-technical audiences. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.

How do I apply for the Customer Success Manager position at Canals?

This listing links directly to Canals's Ashby application page. You can apply directly on Canals's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Ashby application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.

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